September 2018 by Eleanor Haigh
Really wanted to email in however hoping Lincoln store will see this. Just wanted to thank Roy for being so lovely and helpful this evening and the computer trade in man (so sorry I forgot his name) but both sales assistants were so patient and kind. Thank you for such excellent service.
August 2018 by David Royle
Visited this store at 7.40 pm to make a quick purchase. Disappointed with the new layout of the new condensed store, checkout not very efficient only one serving and another dealing with another customer. 5 people in the queue I was asked to go over to the â??tech â?? till where the member of staff was dealing with an exchange and was told it would be quicker back at the other till. Not the best customer experience!
August 2018 by Robert Rodwell
Tried to spend £400+ on a fridge freezer and couldn't. Picked 4 off their web page to look at: two, we were told, are only available on line and were not on display and, although we could look at the others, both were out of stock. The salesman was useless, just following us round without offering advice or help. We found another model, display version damaged, and were told it was discontinued but we could buy the damaged one and it was £80 off the normal price but a check on my phone showed it had been on sale at just £20 more. We chose another - out of stock again so we gave up in disgust. Drove to independent retailer, Tony Edens, were able to see 3 of the original short list, bought, paid for and had it delivered the same day. Their installation charge was 30% cheaper too!
August 2018 by Jeff Hobbs
Shame there isn't the option for 0 stars. Had to go look for someone to serve us, gang of 4 chatting in the middle of store. Showed him what we wanted, he looked and couldn't even order one for us!! And wouldn't sell us the display model. Why have something on display and not be able to sell it. Will buy one online cheaper for delivery tomorrow.
August 2018 by kim shirley
Went into the store this morning to buy a washing machine, dishwasher and tumble dryer. Ryan was my customer service assistant. He helped me choice the right appliances within my budget with everything that I needed. Was in and out in half an hour. Excellent service. A pat on the back for Ryan.
