June 2018 by Clair Link
So we travelled all the way from Norwich to Lincoln just to get our 4month old daughter Blossom some furniture.As we have been looking and looking for like a year.
From the moment we walked in the store the 3 of us were greeted buy the lovely Claire who was friendly,knowledgeable of the the stock we wished to purchase,professional,warm,efficient.
Claire is a true gem ð??? to this store and to the mumma & papas team. Claire has made want seemed a impossible task of finding some beautiful furniture for our little pink one a real pleasure
Thank you Claire x
From Clair & Grant and Blossom
Norwich
September 2017 by Anne Vickers
The staff at Lincoln are very friendly, knowledgable and helpful
An enjoyable visit and a feast of gorgeous baby things on offer
Lovely..thankyou. Five Stars allround
December 2016 by Jason Cerrino
Two visits, two very different experiences.
First visit: We were just looking at potential deals in the sales. We noticed a really nice, sturdy cot bed and wanted more information. After also seeing a very cute ballerina doll, we went to the till to buy it and enquire. We were served without fuss, by a rather ignorant lady who continued her conversation with her colleague. On completing the transaction I asked for further information on the cot bed, I was ignored. I repeated myself, loudly, received a dirty look and was ignored. I then noticed it was the store manager that had failed so miserably to provide any customer service. We left, angry and disappointed.
Second visit: Two days later, couldn't have been more different. We enquired about the cot bed and a trainee member of staff responded with her full attention and all the information we could ever have wanted, perfect customer service. What a difference, Iso if you want a good experience in this store, ask the trainee.
November 2016 by Fiona SBT
Mamas and Papas have some great products but what really sets this place aside is the staff. They're knowledgeable and friendly but never pushy. When it comes to big purchases, I always come out feeling I've made the right choice. I don't know how I would have chosen a car seat without them!
July 2016 by Natalie Blow
In a nutshell, terrible.
As a first time mum, I wanted only the best for my daughter so we were willing to pay a lot of money for what we needed. Although the staff were lovely when showing us different push chairs and car seats back in March when we ordered our goods it's now all changed!! I am due two weeks today and was told I would get my items 3-4 weeks before my due date, but only this evening was I told after nearly two weeks of calling every couple of days and getting absolutely no where that two of the items I had ordered are faulty and that they had been recalled late June/early July. Even though all of the stores were aware of the recall, I wasn't made aware of this issue, I had no phone call or email to tell me..
After calling this morning and being told that FINALLY all my items were on the way to the Lincoln store and I'll be called later that afternoon to confirm my order and be able to pick everything up my stress eased, but as the afternoon went on, no call back.. After waiting on hold for a long time and after both me and my partner trying to explain the urgency of needing everything was we told about the faults and the person we were dealing with had to call us back to find out what she could do for us, but all that we could be offered was a gift card and a temporary replacement of the same push chair and car seat we had ordered just in a different colour.. But surely if there's a fault with said car seat and push chair in one colour, it would be the same no matter the colour? After arguing for a good half an hour and explaining how unhappy and dissatisfied we were and how appalled we were by the amount of lies we were told. They've finally but begrudgingly have given me a full refund.. Honestly I wouldn't recommend ordering anything off them if you're wanting to purchase something get it directly from the store, at least then you'll know you're getting it and won't be given the run around!
