December 2023 by PM COLE
Always excellent here. Phillipa has always got, and got us the best deal again. She goes thru all the 'legal' bunf clearly. She is an asset to o2.
December 2023 by arvydas sabonis
Worst company ever employees are rude and not helpful only concerned about the sales
December 2023 by Roger Mitchell
Excellent customer service ?
August 2023 by Tracey Donworth
Very helpful. No wait to be seen
June 2023 by louise neal
Excellent service despite being short staffed. Would highly recommend, very professional and helpful.
April 2023 by David Garner
Terrible experience. I needed to swap to an esim the gentlemen on the phone at the Lincoln waterside store told me no problem pop into store, when I got there no one knew what an esim was then I got told I didn?t have the correct account, this excuse then changed to them saying they didn?t have the latest software as O2 were going through a migration change with there system, and inbetween this they switched off my physical sim using the incorrect process, leaving me with no phone. I was then told to phone o2 as an esim couldn?t be setup in store, I called whilst still in the shop and the lady on the phone had no idea what they shop assistants were talking about regarding systems changing and there in shop advice and after a few tech questions with shop assistant Josh whilst who became all defensive, I pointed out that they clearly have training issues regarding future products which they clearly are misadvising customers and wasting there time inviting them into the Lincoln store, this then become a negative question for the shop manager Pamela who could not take the professional criticism and completely lost it shouting for ?calm?!! She then left the shop floor whilst I was still on the phone to o2 customer service for me to then be sworn at by shop assistant Josh!!! Completely unacceptable and unprofessional behaviour which has resulted in me swapping to EE.Note: Train your staff in the products you sell and teach them how to engage with the public correctly and professionally.
February 2023 by Maxine Azzopardi
Visited about a month ago with a complicated shared contract situation. I needed to add an extra line to my contract but for both family members to benefit separately from the Volt benefits.I was seen to immediately upon entering the shop and Josh listened carefully to all the details and came up with the best and cheapest solution.I returned the following week with my elderly mother to set up her new O2 line onto my account and Josh looked after us every step of the way. Very knowledgable and even dealt with obtaining the PAC code from Vodafone to switch her line over and completed all the contract and configuration info on our phones. He patiently explained all the next steps and timelines and we were very well looked after.Highly recommend, really excellent customer service, thank you Josh!
February 2023 by Billy Brennan
Very polite and helpful
February 2023 by David David
The staff fixed my phone when all of the tech repair shops in Lincoln had failed.Thank you!!
February 2023 by Jan Gallagher
Staff very knowledgeable and helpful.
January 2023 by christopher roper
Very good service friendly staff
December 2022 by John Belton
Staff just wanted to sell not enthusiastic to help with any problems.
December 2022 by Marc Berry
Well located , clean with a good selection of phones etc. Staff are helpful and knowledgeable but not intrusive.
November 2022 by Victoria E
Didn't hVe a good experience here but its all good
August 2022 by Nick Pratt
Came in to get o2 registered iPad set up, wouldn?t help transfer info across told to go to apple store three doors down.
