February 2024 by Nathan Allen
I don?t like to leave bad reviews and appreciate everyone has an off day, however I?ve had two disappointing experiences with the Lincoln store over the past 12 months.I felt my recent request wasn?t handled in a professional manner and the customer service had a condescending undertone. Would not recommend.
December 2023 by Sherrie P
Called in today to buy some sunglasses. Was served by Arran who was so polite and professional and personable. It wasn't the worlds biggest purchase but he took time to explain the benefits of having an account and made sure I got the right size sunnys for my face shape and so on. Deffo will be coming again!!
October 2023 by Christine Clark
Excellent service fitted me in for emergency appt ,staff all professional and kind and very reassuring.
October 2023 by Chloe Walton
Very poor experience today. Went in for a check up, the ladies conducting the eye tests were lovely but when purchasing the lenses, the people I spoke to were very unprofessional.I had previously bought coloured lenses from a different vision express store. I queried whether they could do this again and the man tried to look for the same colour. A lady came over and told me they don?t do coloured lenses, I had just seen a list of coloured lenses they do, so I pushed and asked if the pink would be okay as they didn?t have purple. The lady said maroon would be better as it?s closer to purple. She then pulled out slides of the coloured lenses they have, I asked to see them and then she put them away and said yes maroon would work. To me maroon is more brown but I?ll try them. I felt like I didn?t have a say and wish I had just walked out and went somewhere else. They also ended up forgetting to put on anti-glare which I had asked for, but it?s also partly my fault as I didn?t notice when they went through everything. I felt really pressured into getting something I won?t like. Not a good experience at all!
September 2023 by Karen Black
First time going to this store as new to the area and this seems to be my nearest, went in , staff very busy but unbelievably friendly and helpful, couldn?t be more helpful, had to have eye examination as due soon, needed to get my glasses fixed but because I?m so close to a review they managed to get me in same day for an appointment, also couldn?t fix my glasses as unrepairable, ordered 2 new pairs and now just waiting to go back to collect them! I am also a wheelchair user and the store was accessible, the optician was lovely, very knowledgeable and helpful. Would recommend vision express for glasses anytime
September 2023 by Rich Barlow
Great customer service -Not rushed. That?s why we always use this branch
September 2023 by CH9
Very friendly staff from the minute I walked in. From the excellent, informing eye tests itself to the staff helping with getting the right glasses for me. Thank you and well done.
July 2023 by Susan McMahon
Excellent service at all stages, friendly staff and great explanations by both optician and sales.
June 2023 by Sophie B
I've been a customer of Vision Express at a different branch for years, and came to this one due to my frames breaking unexpectedly whilst at university. The team in store today went above and beyond to fix my problem, to the point where I got to leave the store with a new pair of frames the same day. I cannot recommend this store and this team enough, they were very kind and respectful. Thank you to everyone that helped me.
April 2023 by Mel Mukete
All the staff were friendly and had a particular staff who took his time to help me to find the perfect frames for my face and I felt so beautiful. Would definitely recommend
March 2023 by Natalie Coates
The staff were very friendly and helped me choose glasses that suited me
December 2022 by Sandy Bissell
Visited vision express today to collect my prescription glasses that I ordered and was well looked after by the team. Very efficient and friendly staff I was fortunate to just have new lenses added to my old frames which was really good. I was seen initially by a lovely young lady who took all the relevant measurements and she was very helpful and professional in the way she looked after me. Her name was Mhairi. Thank you Vision Express I am really pleased with my new glasses.
December 2022 by Sharon Elsey
What a pleasure to deal with Mhairi and Karen in store. Very helpful and very professional. Would like to say a huge thank you for helping me pick my new frames and for the advice received with regards to the different options of lenses available. Very happy
December 2022 by Thomas Love
There was very through with the eye and was very good only had my eye health at heart and not want there could sale to me I was very pleased with the service and would say walk in and have a chat as I did I was well pleased with very minute I was there
November 2022 by Stef Okon
Can't post my referral letter to the hospital.Appalled by the lack of urgency.Why does it take 5 days to post a letter and then the manager won?t tell me when it was posted on the 5 th day .Will never use this awful shop again.Urgency doesn?t seem to be a priority.
