August 2022 by Sarah Terry
Can?t recommend this company enough! They have been looking after my Dad for a couple of years now, with dedication, professionalism and compassion. Totally reliable and punctual, never once have they let us down.During present pandemic, they have stepped up even further. Each carer that visits is like a friend, brightening my parents day.I have updated this review following recently events. Over the last few months the service from this company has drastically declined. Call times are frequently changed, often without notification despite insisting that we are advised of changes. I have had to complain many times, the only answer I am given is staff shortages (Brexit, Covid, price of petrol ), at £30 an hour, this isn?t good enough.Mistakes were being made, some younger carers appearing to do the minimum that is required. I requested a part refund of some fees following an official complaint, but just received the same?.?staff shortages?.They are having issues with staff recruitment and retention. There a 2 ladies who have been there awhile and are brilliant (I and M, I hope you see this), but they are working split shifts 7am to 10pm and are exhausted. I have had to complain that daily bathroom cleaning is not being done, warmed food being left out, basic hygiene not carried out, general safety (ie. No lights left on).It is very sad, after so many years of excellent service to see this company decline. I asked them out right if they were in Financial difficulties, but they denied this. However, everything is about the money now, not the care. Dad has recently moved into a home, this company?s service and attitude played a part in this decision.July 2022.
July 2022 by Helen Robinson
Over the past 5 years the great care company have been just that great.. the last few months have been awful. . Appointments missed. No communication. . The need to argue with the finance team to get the missed hours credited. So disappointed. The staff on the ground lovely but under appreciated.
May 2022 by Mark Williams
We have been using the Great Care Company since July last year when my Uncle reached that stage in life when he needs that bit of daily care and help.I was naturally a little concerned over the choice of service supplier as you hear of so many things that can go wrong.I'm delighted to say that with the Great Care Company I have found the ideal care and help provider for my Uncle as they are indeed caring, reliable and put the clients welfare above all, always going that bit extra.So much so that my Uncle now refers to them as visits from his friends rather than carers.Very highly recommended and easy to liaise with on all fronts.
May 2022 by Natalie Burton
After finally accepting that I needed help to care for my father, I came across The Great Care Company. I read several reviews and decided to give them a call. I was delighted when they said they could provide care for my father and more importantly at the same times he was used to me visiting. The care has been fantastic! All of my fathers carers are very friendly and it is very apparent that they love doing their jobs. On occasions, visit times have had to be altered due to staff holidays etc but they have done their utmost to ensure my father still gets his visits. Would highly recommend!
May 2022 by Sarah Teesdale
My father in law has Alzheimers and expressed his wish to stay at home with his dog, unfortunately my mother in law had to go into residential care due to dementia coupled with physical problems requiring 24/7 care. The Great Care company helped us all through these huge changes in life. The carers take their time, understanding the value of companionship and true care beyond just carrying out their duties. The process is geared towards finding out all about the individual in question , and their all important pet, and then their needs are met. The most important thing the ladies bring is a smile. A regular care team help to keep the same familiar faces around your loved one for the times you cannot be there. We both work full time and the importance of being able to continue with our lives knowing that my father in law was well cared for in our absence cannot be underestimated. They truly are a Great Care Company, nothing is too much trouble, I would not hesitate to recommend them.
May 2022 by Diane Jobson
I care for my brother and approached this company for support in that care, providing weekend care only. Everything was going well for 2 years, then suddenly they wanted him to change his care days to fit them. They have no staff qualified to provide the support needed in the week. We said that wasn't possible and we wished to continue weekends only. They dropped us like a stone.I have never known a service who expects you to fit in with them certainly not at £26.00 a visit. I would not recommend them.
August 2021 by hazel hewis
Absolutely fabulous care company. They cared for my dad for nearly a year & nothing was too much trouble. They encouraged him to share his love of music with them & he would play the piano & sing to them while they carried out their duties. He called then his ?friends?. They turned every negative into a positive. Sadly he has had to go into a Care Home as he now needs 24/7 care. They definitely made his final year at home a happy one. Very professional service. Thank you so much
