December 2023 by J
DON'T CALL THE NUMBERI called the phone number and was charged 55p for a 4 second call.
December 2023 by David Knight
Can?t believe the office is only open for two hours. Traffic meant I was one minute late. Could see the guy behind the counter but would not let me in. You are a public service and should work around us the customer not the other way round. Disgusting service!!!!
December 2023 by Kelley Green
Splendid, helpful and cheerful under pressure. Did their very best to help me send tender plants for which I am grateful.
December 2023 by Phillip Hixon
I had an issue with a letter I sent so disided to phone the sorting office. I tried on and off all day, at no point they answered. I tried again the following day and still had no answer. I no the phone number was correct. Very poor service
September 2023 by Andy
I orderd some aquatic shrimp for my aquarium.The suppler sent them special delivery as they are time sensitive.I wasn?t present at time of delivery but attached a not asking postman to leave with next door.when they turned up they wouldn?t leave the parcel as its special delivery even though it states live aquatic animal on the package,and would re deliver the next day.they did but I was at work, it?s time I left a signed not to leave with next door,both times then about was on the door step with hands out but they would not hand over the parcel.they said they would return to sender,it now been a week and the supplier has not received it back.not only has there been an amazing lack of common sense on the part of Royal Mail staff but an ethical problem aswell as the shrimp have been in the parcel and probably out of oxygen.trying to contact them is not easy as sorting office open couple of hours at a time and no one picks up tthe phone.unless
May 2023 by Sandra Oneill
Always get a good experience from royal mail helpful and friendly
May 2023 by Georgi Georgiev
Getting ?attempted delivery? card when in fact I am home!
February 2023 by Darius VBD
Getting ?attempted delivery? card when in fact I am home! and even added an online "leave safe" option.unacceptable staff behaviour.
January 2023 by lee underwood
Waiting for a delivery of baby stuff that we urgently needed placed the delivery through amazon and laid for next day but royal mail had other ideas and delivered it two days late poor service from what I thought was a reliable company, don't know why they are striking for more pay when they can't do there job properly if anything pay them less!
November 2022 by Left hand Mark
Their solution of not delivering parcels whilst people are at work is to only have parcel collection during the normal working day! Absolute genius! I look forward to the day you are all self employed couriers You deserve it.
October 2022 by Crystal Rudd
Collected a parcel when I lost the red card, was very helpful and kind as long as I had I'd they could locate it
October 2022 by Louise Parfree
Had a parcel which was having to be redelivered on an arranged date. As I was in the area I called in to ask to collect it showing ID and providing the reference number required. I was advised that I could not collect it. The operate was dismissive and unhelpful. When the postman delivered the parcel we mentioned what had happened and he was astounded and said there was no reason other than the fact the operative couldn't be bothered to walk out the back for it. No wonder Royal Mail has such a bad reputation.
October 2022 by Lefty Mark
Their solution of not delivering parcels whilst people are at work is to only have parcel collection during the normal working day! Absolute genius! I look forward to the day you are all self employed couriers You deserve it.
October 2022 by Kirri Norton
I was home didnt ring the door just put a card through the door ?
September 2022 by Zoe
Recently changed their opening hours thus making it near impossible to collect your parcel if you?ve missed the delivery during the day because you?re at work! Have sent email direct to Royal Mail about it, I don?t know how else I?m going to be able to get my parcels now without taking unpaid time off work, it?s ridiculous
