August 2023 by sgarts753858
Hotel is nice enough, what disappointed me most was the service in the Lounge. We went for dinner there (2 adults, 2 kids) and I was not impressed with the service. The waiter looked like he was on his first day of the job, after the food was delivered, there was no follow up asking if we wanted any Sauces or salt and pepper (I have kids, of course they want ketchup!), and then the waiters were dragged into the restaurant to help serve, so there was no one to ask for any additional condiments. I wouldn't normally mind, but the bill was over 90quid for two pizzas and two burgers! But a dampener on the whole stay if I am honest. It took an age to flag a waiter down to get out bill as well.
August 2023 by AKK1953
Lovely two night break. A slight mix up over the bill at checkout was resolved very quickly and without any question. One very slight drawback is that the spa and pool are not within the hotel, but in the grounds, a short walk away. Not ideal in inclement weather. Certainly meets the standard of other Q hotels we have stayed at. Would stay here again.
August 2023 by nsahodgson
After an initial mix up with not having our room available with a refrigerator as we thought the front desk staff were very helpful in trying to resolve it We have stayed many times on our visit from the USA to visit family but this time noticed the rooms are starting to look a little tired and not quite as clean as we remember Overall we enjoyed our stay.
August 2023 by Ambermarie22uk
Stayed here 10/08/2023. We also booked this hotel for September but going to cancel as it was a terrible stay. Never slept all night due to dogs barking in the room next door all night long. Not happy
August 2023 by rsymon151981
The hotel was stunning, everything was immaculate and staff very welcoming. Swimming pool was a tad too cold for the children but still a very lovely place to stay. Room service was very quick and food was lovely.
August 2023 by davidkirkham1955
The hotel itself is well located and the staff were very friendly and helpful however, the room we were allocated (314) was located right above the dustbins and delivery area so we requested a room change. Unfortunately, the only other available room (317) was located adjacent to all the air conditioning vents which were running continuously. As such, we made the decision to remain in room 314 only to be woken at 6.00am by the refuse collectors and then a continual stream of deliveries. Not best pleased!
August 2023 by axq647uxxn
The majority of the staff go far beyond what is expected. To those I would like to say a big thank you. However, two of the more senior bar staff were extremely rude / ignorant. I politely ordered a drink, the barman did not say a word. He gave me the drink and put the contactless card machine down in front of me and walked off. Very rude. I am back again this week, I hope his attitude has changed and that he was only having a bad day. Other than that, what a lovely place to stay. Recommended.
August 2023 by elaine f
Lovely hotel with friendly staff, very clean and comfortable beds. Golf course second to non very well kept grounds. Breakfast was excellent, it was slightly chaotic for the evening meal with lots of staff but no one seemed to know what they were doing and the poor matre de was very pushed, helping wait on tables. 2 evenings running bar staff could only offer me a half pint glass or wine glass for my gin and tonic saying there aren?t enough glasses, the bar prices were expensive. I would definitely visit again but would eat out during the evening.
August 2023 by andymD1090QR
We had a slight issue with checking in with a wheelchair user, it was all looking a little bit worrying however there was a member of staff on the front desk called Eve, who was frankly brilliant, she sorted everything quickly out and made sure we had the best stay, she really understood customer service and is a credit to Forest Pines! Tip though, book a seat in the restaurant as soon as you check in as it gets very busy
May 2023 by nbuston1992
We stayed here for my birthday me and my husband. We thought the spa was brilliant, the day time food was lovely. However on the evening in the restaurant we did not have a good experience. Our food came before our drinks. Which we had to ask for severely times. We had only ordered 2 drinks. My husbands steak came and half of my meal. The waitress dumped the food and walked off. My husband had to get up twice to ask for the rest of my meal and for a steak knife. We was not offered and asked if we would like any sauces or anything else. By the time the rest of my meal had come what I had already was cold. At the time I wished I had complained but the staff were extremely young and I didn't want to put them under pressure. However for the amount the meal costs you don't expect this kind of service. It's a shame as everyone else's service was brilliant but the restaurant massively let it down. When we asked why we hadn't recieved drinks for over 25 minutes and are food had come to be told the till system had an error. No apology. I then waited 40 minutes for some ice cream too. Not good.
May 2023 by Fortitude2023
All staff were always happy to help and go the extra mile which is always a nice touch. Also beautiful surroundings make for a great weekend getaway with family and friends for any occasion. I would visit again
May 2023 by mhayes767759
On arrival met with a lovely receptionist who ensured the car was booked in for the correct number of days and issued our room cards. Given a leaflet for the hotel facilities and times for all the bars and restaurants. Room was spacious and clean, bed was very comfortable. Breakfast in the morning was very busy but the staff kept a constant run of fresh food to ensure there was plenty to feed all. Only thing missing at the hotel is EV charging points, but there are points around the area if you need them.
May 2023 by 816lesleyb
Thoroughly enjoyed our overnight stay and use of the Spa. Rooms were spacious with everything we needed. Booked breakfast the following morning. Choice exceeded my expectations and very impressed with the range of choice. Cereals, pastries, cooked and range of breads (sliced and fresh loaf). The biggest problem was choosing what to have. Was well worth the money paid. Will certainly consider a return stayin the future. Staff were very pleasant and keen to help where they could.
May 2023 by karenhV1775SC
Check-in great with friendly front of house staff. Room was clean & comfortable. SPA Break treat with a friend who had recently lost her husband. Welcome drink never offered unless a paper cup of water at the Spa counts! No robes in room and when asked at Spa desk was told they are given out with treatments only. Our treatments were booked in for next day so after using the pool & steam room on the day of arrival had to walk back to our room with a towel wrapped around us in the cold. Facial was lovely but was less than the 25 minutes it should have been. File & Polish terrible. Jessica polish was gloopy and not a professional finished look. Beautician didn?t seem bothered when I mentioned it. Food was nice in the restaurant albeit a little expensive and drinks at the bar very expensive and service slow. Bartender was messing with the TV and didn?t even acknowledge us for the 10 minutes we waited to be served. For the money we paid for the break plus what we ended up spending in the hotel overall, sorry to say we have received better experiences elsewhere.
May 2023 by sharonsE9341EO
We really enjoyed our meal. The young team who were looking after us in the restaurant did an excellent job, especially Gracie, who was amiable, helpful and thorough. It was very pleasant and enjoyable one night visit.
