December 2023 by Peter Hope
Good severvice Dean. Very very helpful gave great support and excellent service didn't push or sell hard. Explain and give good advice.. To what we where seeking to buy well recommended
December 2023 by Andy Willey
Very good, didn't pester you..
December 2023 by Mark C.
bought a sofa 3 months ago from dfs in Brigg paid cash they booked it for the 9th December for delivery but then rang and cancelled said it wasnt going to be ready for then so then booked it for today for delivery and guess what it's not scheduled to be delivered so not arriving today either so it's a trip to brigg to find out what's going on. so if I was you guys I would stay well away from dfs and keep your money in your pocket
October 2023 by Don Zitman
We had a very buying experience and did not feel pressured while looking. When we finally decided our choice, staff guided us through all our options, and we are now eagerly awaiting our new suite.
September 2023 by Linda Linda
I purchased a sofa for nearly £2,000, when it arrived it looked second hand, the arms were full of creases and one of the seats had no padding on the right hand side.A member of the DFS staff came out to look and told us that the creases would rub out which he proceeded to do, it goes without saying that nothing happened.He said that we were sitting wrong on the sofa and that's why it had given way on one side.He said he would add padding as a gesture of good will.We disagreed and another team member was sent who we reluctantly allowed to put the padding in.What we have now is a sofa that is only a few months old that as a big lump in it from being stuffed with extra padding and unbelievable creases in both arms.What I take from the whole experience is that you should sit bolt upright in the centre of the seat and if you don't you can expect your sofa to last no more than a few months.I will never use DFS again and certainly wouldn't recommend them to my friends and family.
August 2023 by Review Traveller
Not very happy! I put a deposit on a corner sofa. I am in the process of purchasing a house, the salesman told me at the time I placed the order that nothing would happen, ie, the order will not proceed until I get a completion date. They have told me that the oder was on its way twice now. Today I received another text letting me know that it was going to be delivered on the 2nd of September! Good luck with that I?ve still not completed!!! I?ve already spent enough time on the phone on hold regarding the first time that they said that they had organised delivery a couple of months ago! Now this again! Also, I told the salesman that I was considering having an extra arm added to the other end of the sofa and his reply was ?just decide and let me know when you have a completion date, then I will put a full order in? I don?t have a completion date yet, so the very best of luck when you?re banging on the door on the 02/09/23 to deliver a corner sofa to an empty house!!!
August 2023 by Steve Moulson
What a pleasant visit we had at DFS Brigg.Andrew assisted us in choosing the perfect furniture for our home.Not once was he pushy, but afforded us with his undivided attention when it was needed.He was very professional and his knowledge of the products for sale was very extensive.Thank you Andrew.
March 2023 by Mitchell Johnson
Don't choose DFS worst experience ever , shocking customer care, aftercare poor, bought our sofas for delivery in November. They arrived the two delivery men brought them in very heavy handed. Ripping my sofa on entry. I said I didn't want them due to this. I was told we would leave them here and I'll contact customer care to reorder some new sofas.When putting them together I noticed there was a spare two legs on side. They tried telling me this sofa didn't need it. There a heavy 4 seater and was centre support.When reading instructions clearly stated they were requires I pointed it out. They tried fitting but couldn't find the holes but made two anyways which cracked the leg and the bottom of my sofa. When the delivery team left I contacted customer care to make sure they was aware they said the sofas couldnt be returned but could be repaired. I was fuming just paid all this money for some new sofas and to be told i would have to have them repaired. Back and forth and getting no where with damaged sofas my only options seemed to get them repaired. When and engineer came it was found the retaining nuts was never fitted in factory, the repair was made when I got home found out there was another rip made by the engineer in a different place. The engineer in total made 4 visits and still my sofas aren't as they should be . It's taken until now for them to other me compensation which they also messed up .Store DFS BriggArea Manager/ Waste of time.EvangeleneDo not buy from DFSDo not buy from Brigg store.
February 2023 by michael
Absolutely brilliant place staff absolutely brilliant 2 and also the salesman accommodate for children with autism will recommend this place to my friends and family and anybody that read this brilliant place
February 2023 by Andrew Wilson
Disinterested staff, more concerned with chatting together
January 2023 by Mike Dunnachie
Great service from the salesmen and women. They leave you alone to browse but are ready to help when you want them. We bought a lovely 2 seater recliner, very reasonably priced
October 2022 by Janet Parkin
Pleasant visit left alone to browse until sales assistant was needed, you're not followed around to store.
October 2022 by Kevin Hunt
Faulty chair and cant get a response, so top price paid for a chair that had to be adjusted next day from manufacturer standards and no resolve yet
September 2022 by The epic Man
After 4 months we got a sofa but the sofa had no legs and our other chair had one leg but not the other and we have to wait another 3 months the said do all of it yourselfThen another month became to do it because we said no every time we ringed us there were so rude
August 2022 by Alison Gooding
The Gentleman who helped us gave excellent customer service . We went home to mull it over , will be back at the weekend to order
