February 2024 by Mick?s Wanderings
Visited the store with my fiancée to buy our wedding rings. The two ladies behind the counter could not have been more welcoming and helpful. We are thrilled with our rings. Thank you!
July 2023 by Karina Murray
I called Warren James to check on my engagement ring order. Which I think as a customer who paid for an expensive product is entitled to do. It was 6 weeks ago when the order was placed and since I was told could take anything from 6 to 8 weeks, it was normal to call and check for something special and which I want to wear since I was asked to be married! The lady on the phone seemed not pleased to answer a simple call from a customer. She told I would have been told it could take up to 8 weeks, which I never said I wasn?t since I was only checking for my product arrival. I mistakenly told her I was informed it could arrive between 4 to 8 weeks, hence why checking and then she ?not so kindly? corrected me saying you were not told that as we say 6 to 8 weeks, to my pleasure I reminded her she just told me it has been 6 weeks and could take up 8, so I was in my rights to check, as we reached 6 weeks! She then went on to say when arrive we call you, trying to imply do not call gain we will ring you!When did customer service of a well known business turned into this? It feels like they are doing us a favour, talking over us when we are just trying to check on a product!Safe to say I will not be buying from them ever again and neither will recommend. Very poor customer service, shame when it is for something so special to the client!
January 2023 by Beata Anna
Large selection to choose from.
October 2022 by joanne richards
Was gifted a pair of earrings with faulty clasps on the 31st August, the earrings predictably fell apart, one fell out completely, took the remaining jewellery back with receipt within the warranty period to be told actually the earrings should be regularly ?tweaked? and that the fault was all my own because I?d washed my face wearing them and they had gotten wet - these are 9ct gold earrings. When I asked to take it further was told ?I?m the store manager and I said they?re not faulty so you?re not getting them replaced?. Poor quality product, poorer quality staff, not a surprise with such a monstrous store manager.
October 2022 by Macey Kirk
Rude sales staff, very clearly don't want to help you when you're here. Won't be returning as I do not enjoy being snapped at
February 2022 by Annemarie Fiday
Very nice and professional
January 2022 by Andrew Hughes
Great place to go jewellers shopping.
January 2022 by Karen Kay
Bought loads from here
January 2022 by michael cooper
Awesome
January 2022 by James Godney
Very helpful great service.
January 2022 by Sapphire Sims
My partner bought me a ring for Christmas. An engagement ring, I had it in one day. The ring bent, and misshaped just by me using and doing every day task. Apparently this is me purposely bending the ring. Which is un true. And apparently now I can?t return the ring, ask for a repairs or even get my money back. Each ring should be sold fit for purpose and this wasn?t!
January 2022 by Sapphire Nelson
My partner bought me a ring for Christmas. An engagement ring, I had it in one day. The ring bent, and misshaped just by me using and doing every day task. Apparently this is me purposely bending the ring. Which is un true. And apparently now I can?t return the ring, ask for a repairs or even get my money back. Each ring should be sold fit for purpose and this wasn?t!
January 2022 by Sapphire Louise
My partner bought me a ring for Christmas. An engagement ring, I had it in one day. The ring bent, and misshaped just by me using and doing every day task. Apparently this is me purposely bending the ring. Which is un true. And apparently now I can?t return the ring, ask for a repairs or even get my money back. Each ring should be sold fit for purpose and this wasn?t!
November 2021 by denise cochrane
Looking at jewellery to get ideas for Xmas very nice shop small but ok if not busy
November 2021 by Paul Pearson
Thay have lots of good quality stuff and stuff you might want
