The worst. Relying too heavily on AI/algorithms to reach decisions inevitably results in errors. Over 5 hours on the phone and not one human can tell us the reasoning behind a decision, they just keep parroting "there's nothing I can do". It's literally the comedy sketch where a vacant numbskull just shrugs and says "Compuer... read full comment
August 2023
Well, where do I start?It is with regret that I am writing this review…… Initially my complaint regarding my mortgage and mortgage current account was handled extremely efficiently. I was happy to close the complaint given the late marker was removed from July 23 and I was offered £100 (money never received!). However,... read full comment
May 2023
I closed my bank account as I wasn't happy with the service. Barclays sent business emails related to my employer to my private email address, mixing up my private bank account with business bank account where I work. Had 2 currencies bank account. Updated my address last year but bank sent letter to my old address (why?!)... read full comment
