December 2023 by Myke. H
Sadly my experience of this shop was awful regarding customers complaint service . I returned a pair of men's boots that had stitching loose and broken/undone on the inside near the tongue on one of the boots. The boots were purchased on the 30/09/2023 I wore them when leaving the shop that afternoon and again the next day. It was when I removed them after the 2nd time of wearing them I noticed that the stitching was coming loose I did not wear them againI checked the other boot and the stitching was also starting to become loose. I telephoned the shop and explained the issue with a shop representative (manager?) who gave me her first name and advised me to return them. I explained that I lived in North Norfolk a long journey could I possibly return them when I next visited Spalding in late November/early December?. She advised me that that I could and would attend to that as I had informed her of the problem.When I returned to the shop on the 9/12/2023 and produced the boots explaining fully to a young lady/shop assistant who was serving me what had transpired.A shop manager was called examined the boots and told it was normal to see loose stitching! and although I pointed out that it was broken and loose stitching she was not accepting that there was any fault!. I again pointed out the issue but she was making it quite plain she was not interested in my complaint. The manager made it very clear she was not going to refund/replace or help me. Her manner was totally unhelpful, negative and frustrating. I could see I was getting nowhere with this manager.My next step is contacting Clarks head office and making an official complaint the boots are not fit for purpose/ faulty.Since I posted this review I have tried to contact Clarks via their complaints web site. But it seems there is no Clarks outlet shown on their web site for Spalding/Springfields!!. Contacting complaints via telephone I was told was taking up to 25 minutes.
December 2023 by Jeff Kitchener
Based in the Springfields complex in Spalding. Really nice shopping outlet, some great bargains to be had.
November 2023 by Andy Saxby
Good range of shoes at better than high street prices
October 2023 by Alan Decamps
Helpful staff always a pleasure shopping here
October 2023 by Josephine Scarff
Great shop and lovely staff members.
September 2023 by Chloe.
I?ve never bought shoes from Clark?s before but after everyone telling me to get my little boys first shoes from there I decided to go. The staff were so incredible rude to us, we asked one lady to measure his feet and she gave us so much attitude & was so rough with our 12 month olds feet. She told us the size then left us to it when we was completely clueless. None of the shoes said his size so we asked her if they had any of a certain shoe in his size, her response was ?don?t think so, if you wait then I?ll get someone to look? we waited 10 minutes and she did nothing. It wasn?t even busy on this day, she was so rude and we will not be going back
August 2023 by Laura Lake
Clean, helpfull staff. On this occasion very limited choice and availability for children's style and sizes of school shoes. Wheelchair friendly.
August 2023 by Geoff Edge
Good choice of shoes at a good price.
August 2023 by Darren Borham
Friendly staff, great service, measurements done, shoes in stock, reasonably priced.
August 2023 by Darren ?Cartoon Kiddy? Borham
Friendly staff, great service, measurements done, shoes in stock, reasonably priced.
July 2023 by Leigh Stephenson
Popped in to find some trainers, didn't find what I was looking for on this occasion.
May 2023 by Barbara Rowlandson
Large choice. Prices reduced but still high from my point if view - good value I am sure as good discounts
May 2023 by jazmin young
Small selection of shoes in the size we required. Staff were helpful
May 2023 by Donna Mushen
Lovely area and got the kids shoes measured xxxx
April 2023 by Emma Twist
I always travel here to get my kids shoes. I visited on Wednesday to get my son his first school shoes to start nursery and the staff were very helpful as always. A lovely lady served us who was brilliant with my 3 year old son who is very lively and doesn't like to sit still at all. I didn't catch her name but she's turkish and was wearing a head scarf so thank you very much. And i was very happy to get a great pair of shoes in the sale for £15.