January 2023 by Jane Brace
Placed an order 23rd December and still no delivery.
Despite eventually raising a case number there has been no further communication from them despite me repeatedly emailing and now inboxing via messenger.
Went into store and they can?t help as it was an online order.
24 hours and I shall take matters further
January 2023 by Pamela Hall
Shopped in-store today. They overcharged on one item and were quite rude when I pointed this out to them. They did correct their error, but when I checked my change outside the shop, I realised they had short changed me by £1 (my fault for not checking before). Its not the £1 short that bothers me, its the fact of how rude they were to me for their mistake.
December 2022 by Steven O'Reilly
Terrible experience. Placed order which never arrived and contacted The works on 3 occasions without success. Customer service did not care. They said that all they could do was contact the courier to see where the order was but that this would take another 48hrs! Asked if they could phone the courier and they said ?no?. Asked if they could ask the courier to deliver my order today and they said ?no?. The order should have been delivered, and was out for delivery, on Wednesday but did not arrive as the couriers vehicle ran out of fuel!
November 2022 by Ruth Anne Murray
Rude, poorly trained staff. Pouring with rain outside, purchased books and paper items, but no you won?t sell me a carrier bag. I can however buy one of your heavy duty bags at £2. You do however sell loads of cheap plastic cellophane wrapped items. Must think customers are zipped up the back!
November 2022 by Melissa Matthews
fantastic company had a few issues but they have always helped and sorted them out very quickly.
November 2022 by Ann Dixon
no parcel no communication not even tried to be delivered terrible customer service
October 2022 by Hollie Whittle
Wanted to say thank you to the lovely man who helped me Saturday (15th), offering to pack for me really made my day, the little things make the biggest difference!The stores also got a lovely variety of products.
October 2021 by pink pug
Really friendly and lovely employees and always there to help if you need it
September 2021 by Tori Gabriel
I love The Works as they are such good value and this branch is especially good. Loads of great deals, always tidy and very Covid secure too. The staff are friendly and helpful and will go out of their way to help. One very helpful lady even went through craft outback that wasn't on the shop floor. Will visit again.
September 2021 by Sim Gaymer
Absolutely amazing, went in not knowing what to get for a birthday and I had some amazing help of nicky, got everything I needed and more, customer service was excellent and very well mannered
September 2021 by Chloe Bennett
Really friendly and lovely employees and always there to help if you need it
September 2021 by simple gamer
Always friendly and happy to help, a great value for money!
January 2021 by Bob Tones
Well I went in this store post lock down just before Christmas no social distancing in place at all staff members very rude staff not were not wareing masks correctly and all standing round chatting not taking very seriously No limit on customers in store I will never visit this store again very cramped store . This was a very bad experience for me will not be returning .
January 2019 by Carol Pearce
All your craft needs and a few books and toys too.
January 2019 by Stephen Raven
Great value, excellent choice
