March 2024 by Michael
Belter shop with great staff. Special thanks to Claire and mark who were dead helpful!!
March 2024 by Paul Griffin
Had a great shopping experience with excellent service by your staff especially Luke, Adam and Tom definitely shop there again
January 2024 by Eshan
Bought from their online store, Phil was really helpful and items were sent quickly and were exactly as described - very happy!
January 2024 by Daz H
Purchased an item online, I am over the moon with it. The item was sent out straight away, I was kept in the loop throughout. I've had dealings with a few Cash Converter stores over recent years and Birkenhead has to be the best. Thanks for the excellent service.
December 2023 by Karina Karpacheva
We came into shop and got served by that Luke fella. A very handsome young man, so useful and friendly and helped us out a lot. Please do leave him my number. ;) Definitely recommend the shop!
December 2023 by Jason Small
May I take this opportunity to thank you for the fantastic service I have received, especially after the confusion regarding DHL and the delivery location address (in the end I received the item at the collection point with both previous address labels attached).Anyhoo I called your branch and spoke to a few people (sorry I didn?t need to take names - as I felt comfortable and reassured by all I spoke to) and was left feeling confident that my query would be handled satisfactorily.I was updated at every stage and today my item has arrived today and I have just collected it and cannot wait to set it up!Thank you guys and gals for the exceptional service.Kind regardsJaye
November 2023 by Kieran Hilliard
Big 5 stars for all of the staff at the Birkenhead store. They tried their best to help with a console I purchased in store (xbox one) when I got home the controller would not turn on or connect, so I called the store, they asked me to pop in with the whole bundle to test it, after checking a few controllers in the back we found a replacement, the guys were great and helpful in their hunt for a working controller and I couldn't fault them at all, they're always great and happy to help, again 10/10 for the staff, anyway I took the bundle home for the second time, upon trying to play a game I found that the right analogue stick click didn't work, so I gave the store a call again and took it all back down again, after some searching they found another 3rd party controller to swap out, so I took the console home for a third time, this controller has stick drift periodically they had no other controllers they could swap out last time so I've just had to make do for now and will have to just buy a controller myself and take the loss on the one cash converters have given me and accept it belongs in the bin.So I'd just be very aware if buying an xbox that the controllers (pdp gaming to be specific) are really quite bad at the moment, which isn't their fault but it is the case, and 3 for 3 have been unfit for sale I've had to just accept that this is just the case im not getting a working controller and I'm better off with the "least broken" of the 3 broken controllers I've received.Bit disappointed but it's not the end of the world. Otherwise this would be a 5 star review.
September 2023 by John O'Connor
As a long term customer I can honestly say that the customer service is excellent. Friendly, professional and inclusive to all walks of life. Wheelchair access however takes a hit. Although the step in, is small, I could see it causing difficulties to those in chairs desiring access. 8/10
September 2023 by Heather Stott
1st time using cash converters, Adam was really friendly and helpful, got a good price for my Samsung Galaxy flip 3, would definitely use again, highly recommend.
July 2023 by ALINA MOKDAD
Excellent customer service ! I've ordered online from West Midlands ,Miele red vaccum ,I found advert on markeplace .Cash Converters staff go an extra mile to make the purchase possible ,we discuss trough email and on the phone .I am very pleased with the vaccum and arrived through post very quickly and well packed .Thank you so much !
July 2023 by Jess French
Me and my boyfriend went in to sell an oculus quest 2 VR headset and Adam the buyer was lovely he made conversation and made us feel very comfortable since it was our first time selling to them, we recommended going in to sell your things.
July 2023 by Kevin McMurtry
I called about guitar tuners told the man on the phone there were 6 of them they offer £5 each for me to get there and told it would be £3 each what a complete waist of time going there, would never buy or sell there as they are a RIP off, they did not get the guitar tuners I will sell elsewhere,
June 2023 by ST1974
Top class service from Mark and staff. Mark is clearly customer focused, willing to advise and go the extra mile in providing additional photos to those on the website.A credit to the company. Well done team Birkenhead.
June 2023 by jeanette boyhan
Claire was extremely helpful today in the Birkenhead store, she went above and beyond to help my mum.Great customer care, thank you.
April 2023 by Enes Bagirtkan
Great cash converters. Used their Online Web Shop. Item arrived in excellent condition. Thanks.