November 2023 by JC 74
Excellent customer service when there was an issue with a letterbox ordered from them. Problem resolved swiftly and I am delighted with the new letterbox.
July 2023 by Feroz Kassam-Kanji
Excellent website and customer service; this company is a breath of fresh air in these days of online shopping which can be daunting for a senior customer and they made it very easy!
July 2023 by Maeve Manogue
High quality antique brass door furniture and outstanding customer service. No-quibble and prompt refund when the letterbox we ordered didn't quite fit, but everything else is exactly as pictured and look great in situ. Everything packaged very well to avoid damage in transit. Will definitely buy from here again.
June 2023 by Gabriella Russell Flint
Amazing customer care/service. Would highly recommend!
February 2023 by Robbie Henley
Very pleased with my order (an odd sized threshold strip that I struggled to find elsewhere at a reasonable price). My initial order was unfortunately damaged during delivery, but Nicky quickly dispatched a new one with no fuss. Excellent customer service
October 2022 by Graeme King
Very pleased with the product. The Ravenglass and Eskdale Railway will benefit from this well made product. Much appreciated.
September 2022 by David Mould
Prompt delivery and excellent personal contact and customer service when there is an issue.. this is how it should be done!!
August 2022 by Kevin Densmore (UK)
Nicky is fantastic! She called the night after my order to point out I accidentally had a mix of finishes and might want to amend my order. Most companies these days would have just dispatched the order. How refreshing!
August 2022 by Mark Broad
I had a small issue with a mismatch in colour of four door stays I purchased. Door Furniture Direct Sales Department could not have been more helpful, friendly and proactive in sorting the issue, if they tried. Thank you to NIcky
August 2021 by Mahendra Patel
Ordered a "PVCU Door Concealed Restrictor Stay" from Door Furniture Direct. Support from Nicky on various queries I had were responded to in a timely manner. They even contacted the supplier "Zero Seal Systems" on my behalf with postive responses. Great service.
May 2021 by Stephen Sotheran
Ordered a telescopic letter box set which is exactly a replacement for my old one but much better quality. The website is very detailed and clear to help order the correct product. Order came next day. Very good communication of delivery info and time.
May 2021 by Matilda Woodford
I requested a longer bolt for our door knocker. Although they didn't carry this item in their stock they contacted an alternative supplier and within two days the correct part arrived - free of charge. Exemplary customer service. Thank you Nicky.
April 2021 by Yvette Langbridge
We have purchased items from Door furniture direct, for over two years, three seperate orders to France, the knobs, rustic hinges and door catches are great, but the customer service is EXEMPLARY, !!!!!!!! if only every firm one dealt with were half as good as them it would be a better world
April 2021 by Emma Chiswell
Great company, heartily recommend!I messed up my address and they called and sorted it all out for me at 7pm at night. I cannot recommend them enough :-)
March 2021 by Scott Robertson
Shining example. I searched for some time to find a chrome polished letter plate for my front door. I was also looking for a suitable chrome door knob. I am delighted I found Door Furniture Direct. I ordered the door knob and letter plate in the photograph and after a lot of work to sand and repaint the door the new fixings were installed. As you can see these are magnificent products. They are solidly manufactured pieces with an excellent finish. These are high quality items and at a very reasonable price. I should also add that my dealings with staff (Nicky) were first rate and I was provided with great customer service. In short, if you are looking for high quality products to finish off your project, with top-class service and competitive prices, look no further, stop Internet searching and order with confidence. Well done to the team at Door Furniture Direct.
