March 2024 by Eric Lewis
Staff are always very helpful, excellent service. Regular customer
March 2024 by Anne Fardoe
I had seen a watch that I liked online & called in to the Birkenhead store to have a closer look.Unfortunately they didn't have it in stock but Helen told me that she would order it in & another that I liked for me to try on with no obligation to buy.I received a call to advise me they were in store whenever I would like to return. I bought the watch that I liked AND they were good enough to price match for me.Helen's customer service was excellent, such a lovely lady and a credit to the store. Thank you
February 2024 by Roy Shuttleworth
Very helpful when picking out a gift for my wife. The service was second to none and will shop there again.
February 2024 by Lindsay Griffiths
Massive thank you to store Manager Helen who went above and beyond finding a special gift today.
January 2024 by mike tudor
I went in to the birkenhead store and ordered a ring on the 12th December and it was supposed to be delivered on the 15th late afternoon when nothing arrived i called customer service. They told me it was cancelled on the 12th of December and someone should have called you they told me a refund had been done and would be 5 to 10 days on the 7thof January 23 days after they told us it was refunded we called customer service again and again we got told they could not do it and we should have been called by phone but again no one did then we got told to go to the store so after nearly a month we got our money back plain and simply not good enough i will never use them again
January 2024 by Arran Polhill
Went in just to look at engagement rings, and the helpful store assistant helped me through everything. I'm now engaged so 5 stars from me.
December 2023 by Dave Ainslie
I found the staff really helpful and friendly ? I just popped in for a browse for some ideas I got the right present for my wife thank you ?
December 2023 by Mariusz Musial
Massive thanks to staff for helping my fiance with ordering (custom-made) wedding ring.
October 2023 by Becca Richards
Staff at this store are amazing! Special thanks to Emily who helped us decided on my wedding band and arranged for us to get the correct size in time for our wedding. Thank you again for all your wonderful advice and amazing service!
October 2023 by Alex Dutton
Not happy at all with the experience. Not best pleased with the product and not happy with the fact I told myself not to go here in the first place.I?ve always shopped at Beaverbrooks. They?re worlds apart. Big up the Beavers.
August 2023 by Gordon Dennett
Bought a watch for my wife, sales assistants were excellent great advice, nothing was any problem for them excellent. ? very happy will definitely be going back. Birkenhead branch. Staff went above and beyond.
August 2023 by Stacey Hughes
My daughter had her ears pierced by Helen last week she was just amazing! That amazing I even got one myself! Thank you very much! X
July 2023 by Hilary Evans
Very nice people, great service its such a great place and it didn?t even hurt overall very great and i would recommend it
June 2023 by Mark Landers
Good service for a watch battery.
June 2023 by Rich
The staff here are amazing, Helen, Lisa and Johnny are so nice, rare to find in retail stores nowadays but they made me feel so welcome, understanding of the fact I was having a panic attack the 1st visit lol. I've bought myself 2 Casio's and my mum a gold bracelet, in store. I understand online the prices can be a few £ cheaper but the staff made it worth the travel and time to go to the store. They were all so friendly, let me try on a few watches and, yeah, basically the best customer service I've seen in town for years.