February 2023 by Dawn Cardiff
It's an absolute disgrace that this branch isn't open on at all on a Saturday. Not everyone can get to the bank during the week because they work unsociable hours. You just don't care!
October 2022 by Steve Chapman
Shocked and insulted by personal questions they demanded answers to and proof of why I wanted to withdraw large cash amount. None of their business as it is MY cash but had to go home and produce documentary evidence as to why I wanted the cash. I was totally unimpressed
July 2022 by S Sam
Jan is the best lady in the branch very helpful.Always smiling ?
June 2022 by Janet BURNS
Not bad bit of a wait at busy times but staff are helpful
October 2021 by Gary Martin
My partner banks with Natwest and always states how lovely and helpful the staff are there never seems to be much of a que so I guess they all happy with the service they are provided with.
August 2021 by Ori
i wanted to open an account with Natwest few months ago, and for some reason they asked me to open bank account with different bank. weird
September 2020 by steve cogdell
First time using the branch.No one available on desks.Atm's not working fully.Lack of visible staff.Insufficient information available.Not a great experience.
September 2020 by Dave Murphy
I have used several banks over the years and this one is by far the BEST very helpful friendly staff a pleasure to deal with ?
May 2019 by Christopher Grove
Waiting time to be seen by a customer service representative is far too long! Doesn't help when they only have 2 operators!
February 2019 by Ryan Kirkham
Worse branch I've ever dealt with. Spoke to like rubbish after bringing up mistakes they had made updating my address weeks earlier, then told they can't help me. May have just caught the person having a tough day but walked out biting my tongue.
January 2019 by Ballistic Fist
Online it said they close at 4pm but when I go there at 1pm it said they closed at 12:00 am
August 2018 by Jess ica
Visited about a month ago. I had already had a hectic morning and was in a rush that day. I asked to put cash into my account and while this was happening I asked the cashier to also confirm that I had cancelled a standing order which I had done on the app a couple of days before. The conversation went like this...
Cashier: "you know it can be done on the app, the app is amazing"
Me: "I've already used it thanks"
Cashier: "it's really good though, would you like someone to show you how to use the app?"
Me: "no thanks I already know how to use it"
Cashier: *rolls her eyes at me*
All I wanted was to cash in my money, confirm a cancelled standing order and go to work.
I tried to keep my cool because every time I come into a NatWest branch the staff are always raging about how amazing the app is. I know it's good, I use it when I need to.
March 2018 by tina fan
highly recommended I needed advice on credit cards/loans/overdrafts and the staff and senior adviser were fantastic. very friendly and professional. they live up to their motto- helpful banking
December 2017 by Peter Meredith
The queues are always way too long
August 2016 by Sharron Sumner
Excellent branch even better staff most helpful beyond their duties
