September 2023 by Alex M
If I could give this place 0 stars I would. Apart from Debbie on the counter they?re utterly useless and rude. Especially the young girl, it seems she?s made a hobby out of telling people they have either already claimed their prescription (when they have not) or is adamant in telling people certain medications their on do not exist (they infact do). Since Habib left this place has become an absolute circus, no one knows their left hand from their right hand, they claim to have ordered your medication and then come up with all sorts of excuses as to why it?s not there. they all seem to get a kick out of not doing their paid job correctly!! SHOCKING to let such people be in charge of others MEDICATION. SORT IT OUT. THIS IS EVERY MONTH.
May 2023 by Vicky Matthews
Went in to collect owed items which they couldn't find. After another fifteen minutes was eventually told to go back to the gp receptionist who gave me a print out of what was sent, along with barcodes. Ten minutes later the young girl comes out protesting that I've 'claimed' said items already. Said I must have claimed them and, are you sure you haven't been in? After much protesting from her I was told to return to the gp as there was nothing more they could do. I had to wait in another queue and explain to the poor receptionist the situation again and then a further twenty minutes for my gp to reissue missing items that the chemist protested I'd claimed already. I thought I'd use this chemist this time as I have tissue damage and can't walk. I'd rather walk in a huge amount of pain to my normal chemist who are absolutely brilliant than deal with this absolute bunch of rude incompetent ar$&holes! Never again. I'd give no stars but I'm unable to. You've been warned!
April 2023 by Paul Mann
Sorry but this place is getting worse. Apart from Debbie on the counter the rest are useless. I received a text saying my prescription was ready, went to get it and asked to wait 5 mins while it was checked. 25 minutes later I got up and walked out in disgust. Not the first tie this has happened. Add to frequent items in order missing and the place is a joke. Bring back Habib. Fior Gods sake.
December 2022 by Matthew Barker
since the other pharmacy in rock ferry has opened back up waiting times have gotten better. staff that work there are trying their best it just feel like they are inundated with patients. I blame government cuts to the nhs by the govt. the other pharmacy in new ferry has shut down putting more pressure on this one aswell. that has to be taken into account
December 2022 by Donna Carvell
Since Habib has left this chemist has gone down the pan! Rude dispensing staff (Excluding Deb on the desk who is always helpful) and long waits. Unprofessional Pharmacist Manager! Never got all my medication will be giving my custom else where.
December 2021 by Eddie O'Brien
Always a wait to be served at least 15 minutes or longer. 1 staff member serving at till very courteous but over worked. This has been a shambles since they closed to shop in New ferry just not good service ..
November 2021 by Elaine Batty
Only been there short time but on each occasion (4) I have to make 2/3 walks there, never ready, closes early with a note in door, great when you make a special trip in rain and the staff are in the store, sat am they text you to say ready, walk there for 11.30, 20 mins in queue, they are not and won't do it as they close at 12 on a Saturday, changed pharmacy.
November 2021 by emma wade
Intentionally, with forethought and malice will withhold your meds and say they aren't there when they are. They add on longer than other pharmacies so that when they are doing this they can use it as an excuse for their malicious actions. Do not use. Ever. For your own sake.
October 2021 by Tanzi V
All staff are great , they will go above and beyond to help if needed. Dispensing Chemist is wonderful and has great customer service. Been going there over 35 yrs wouldn't dream of going elsewhere.
August 2021 by Alison Quinn
Had to change my pharmacy as five months running this place got my prescription wrong with shortages meaning at least two trips to get my full prescription. Do not blame in store staff. Appears to be this crazy centralised system Rowlands have. Not a good experience at all. Shame because I was using this pharmacy for many years with no issues until Rowlands changed their system.
August 2021 by Abigail Gunn
Staff are extremely rude. One woman put the phone down on me. And when I phoned back she would not allow any staff to give her name out to my self. Awful chemist.
March 2021 by Vicky Jones
Habib and Debbie are just lovely! So friendly, courteous and polite...thankyou to you all in there though, best chemist ever used :-))
January 2021 by Jack
Turned many customers away including my self that had been queuing up for some time c,they had changed the close time from 6:30pm to 5pm by a tiny sign inside the pharmacy on the back of a chair that can't be seen when we where queuing up to the end of the car park outside.
October 2019 by Kelly Field
Very helpful staff and I got what I needed as kept well stocked by the looks of it
April 2019 by Alan Morgan
All the staff are always helpful and efficient. Habib should win a big hat with 'Best Pharmacist' on it in gold stitch.
