August 2023 by Karona Soun
The best place to start our DIY journey. We added what we need to the basket online then went in store to collect the orders. Stuffs were helpful and they have everything! What an absolute gem!
August 2023 by Vector Aero
Handy for DIY supplies, though when asked for assistance with obtaining a certain plaster I was told by a male staff member that "a forklift wasn't available" for the sky high pallet it was stacked on and the cashier had absolutely no clue what type of expanding filler foam they had in stock when queried. "The customer is always right", or so it seems..
August 2023 by graham hampson
When in to get insulation and askd if you could get it of the higher shelf . Took the lady 20 minutes and still didn't come back . So I went to the till and she was just standing around . Then was told they were short staffed and told you will just have to wait . Walked out the store with nothing down to your staffs attitude.
May 2023 by Andy Jones
Called in yesterday looking for a 2 prong kettle lead the lady on the front desk was very polite and helpful she pointed me in the direction and the chap with the long hair was also very friendly. He showed me where it was and couldn't do enough to help. Top notch service
April 2023 by S I
Terrible management , left the shop with a tin of paint and lid was not sealed properly , the reason i know this is because it was off when i arrived home , it destroyed my bag and a number of things inside only for the manager to say ahhh sorry not our problem speak to ronseal, absolute joke
February 2023 by Fran Moore
Store assistant went the extra mile to help me find the correct paint! 100% customer service!
February 2023 by Alan Pratt
Had to return a faulty purchase and had no problem with the staff. Very helpful and dealt with it straight away
February 2023 by shaun h
Wicks didn't have the exact material in today but had another choice and the staff not sure of her name made everything okay so lovely
October 2022 by douglas boote
Good range of items, for the professional trade, and the DIY, lots of free parking, a very quick service,
October 2022 by Caseys Cakehouse
90% of the time I get what I want here at an ok price which is good for me.
September 2022 by Carol Davies
Didn't have what we wanted but two members of staff were really helpful.
June 2022 by Jo Taylor
5* for John at Wickes Birkenhead, a manager who actually cares about customers. A rare thing these days.To cut a long story short, an item was missing from our delivery meaning our job couldnt start. We had spent a fortune hiring equipment, booked time off work as we are doing it ourselves, so it was a disaster when the order arrived incomplete. After all, you do pick a delivery date for a reason.I called the branch to complain, and spoke to John who listened to me sounding off in full spoilt cow mode, as you do. He went above and beyond to arrange to supply the stuff we needed and our job could start on time.He explained everything perfectly. He even contacted me on his day off to keep me informed. It would have been very easy for him to leave me to wait until the Monday but he didn't.Thank you for the great service!
June 2022 by Just Dolman
Great staff, good products, happy me.
June 2022 by Lucy Jane Ashton
It is good???? got what I needed! Wasn't busy
May 2022 by Sam Willis
Overpriced for the quality. Shame really as they have a good range of goods
