November 2023 by Kellie Williams
If I could give a his a minus 10 star I would absolutely appalling customer serviceTook a heated maiden back that wasn?t heating up properly so the girl goes in the back comes out 1 min later with the item tellin me she?s tested itThat was very quick to take it out the box an plug it in an put it back in the boxApparently we had to ring manufacturer Monday morning as we wasn?t entitled to a refund even though I only got the item 5 days agoShe asked me did I wanna speak with a manager an I said yes I didSo manager said you need to call the manufacturer as they will probably want evidence like video or pics of not heating back up , I said how will they no , she googled all this information on her phone saying the maiden will heat up depending on environment of the room , In the end we ended up leaving an taking the item to another Argos an no hassle the lady was polite asked for receipt an refunded the moneyI advise to avoid this store for anything as completely useless
November 2023 by Tracy Connor
Awful customer service , very quietly spoken young man who said he was the manager seemed a bit out of his depth when dealing with my return , the item was bought online but had missing parts , I had proof of order on my phone and wanted to exchange the faulty item and buy something more expensive so you would think this would be easy ?.. no a really rude assistant called Abbey began to repeat her catchphrase over & over ? I understand but it?s our procedure ?.* apparently the procedure is they won?t accept something faulty as it needs to be checked by another team , so just to be aware if your Argos bought items faulty if Abbeys on duty you?re out of luck ! I read the T & Cs to the worried looking manager and Abbey who was on a loop with her catchphrase during this , no where could I find abbeys procedure she kept going on about , so after a lot of going around in circles , the manager went against abbeys set in stone procedure and exchanged faulty item for a non faulty version ?. I asked why can u do this but not allow me to exchange it for something more expensive hence boosting your daily sales ?. Guess what ? it?s procedure ! To turn away sales apparently, anyway I left the awful store went to the Speke store with my non faulty item and exchanged it no problem by a great assistant who was pleasant and really professional, so all in all moral of the story avoid the East prescot rd store and go to Speke these 2 members staff at east prescot rd store are in dire need of some basic people skills training ,
October 2023 by Nisha Sooraj Mathew
The Manager Nikki is very rude person.We cant return item there.Vetter nit yo buy anything from Argos.They only take item back if not opened.Tge way the manager speak cant tolerate.Change of mind means we should not open the item itseems.
August 2023 by Joseph Morlino
Truly shambolic service from Store Manager Nikki.I visited the store with a faulty product (I spent £350 on a tent which had a broken pole). I explained this to the person who served me who checked with Nikki who had told her to refuse the refund as it was classed as accidental damage. I asked to speak to the manager and Nikki came out, she explained that the it was accidental damage and again refused the refund. She then asked if it had been used, I explained it had been setup on a campsite but we only realised that the pole was broken as this is the last part of the tent to be erected. She then proceeded to open an 8 man tent across the shop floor in some strange attempt to rationalise her decision, explaining that it showed signs of heavy usage as the tent had grass on it (I'm not sure how I could set up the tent without it touching the grass).She then refused to put the tent back in the bag leaving it as it is in the picture.Currently writing a formal complaint specifically about the manager Nikki.
August 2023 by Rebecca Morlino
Feel sorry for everyone who has to work under the ?manager? there. I?m not the first to complain about Nicky. She walks away from you and is patronising. Quite funny really, she clearly gets a kick asserting her power. I hope she finds some happiness as something is very obviously lacking in her life. :(
July 2023 by Fast Eric
Tried to return a broken trolley after 12 weeks of minor use. Some hideous hatchet faced supervisor comes out from the back and starts robotically repeating 'accidental'wear and tear'misuse. ' It seemed to take it personally that i wanted a refund for a faulty item. Awful customer service. The tiny wizened security even came over and backed the hatchet face up. They all ganged up to try and make the customer look like he is in the wrong. It is a poorly built thirty pound trolley you bunch of morons! Get a life
May 2023 by stevie dony
Shocking customer service, absolutely dreadful. Literally just dumped a clearly faulty item at the till and just walked away rather than continue to deal with them. The rest of argos as bad, no help whatsoever. Have emailed complaint to the head office, not hopeful of any resolution after two days of online chat and call center run around. Avoid.
April 2023 by Jamie Brooke
Purchased a tv online on 18th March 2023. Picked it up from the shop and brought it home. The goods were carefully unpacked. The aerial plug inserted and the item was powered up. The tv did not work. It was returned to the store the following day with a view to exchange. The exchange was refused on the basis of an unqualified staff member on the grounds that there was a ?cracked screen?. There was no physical or observable damage to the screen agreed by us with the staff as not present. We were accused of damaging the screen by applying pressure. Not so. We were told the product goes into a box in th knowledge that it works and could not have occurred in transit because the box was not damaged. It was therefore our fault. We were then subjected to arrogant vituperative comment from staff on asking for a replacement. Security were informed in store. We were then subjected to threats of the police being called by an incompetent ?security? operative. Never at any time were threats of violence made. Abusive language was never used. We left the store of our own volition. We made a call to a lady at Argos customer services called Linda, this angel came to our rescue. The tv was returned by collection and a full refund was given. I will never recommend Argos ever again. That staff in that store and the security are a complete disgrace
March 2023 by Nick Wynn-Williams
Your store assistant Kris spotted me struggling with the instore product selector and offered me help for which I was most grateful. He went on to find my goods and complete the transaction. Really 1st. class service and with a polite, respectful and friendly approach. Thank you Kris. An asset to Argos.
January 2023 by mo liu
27dec2022 offical website state opening hours 0900-2000, reserve an item that is available only at prescot argos, drive all the way to there and arrive at 1915 argos counter is closed, i am fuming!!!!!!!! total waste of time and fuel
January 2023 by Amin
Managed to speak to someone after trying for 40 minutes, then the guy on the phone said hes to busy to help and that I should come to the store and look for myself
December 2022 by Geoff Donaldson
I purchased a new TV form Argos. The screen was damaged internally. The manager would not refund or replace it, saying they haven't had one back before and there was no visible damage to the packaging. After I contacted the help line they advised me to take it to a different Argos store. I did and they replaced it with an apology. Well done Argos Rice Lane Liverpool. Very bad show Argos E. Prescot Rd.
August 2022 by Stephen Stuart
Bought an item that subsequently developed a fault within 2 weeks was fobbed off with a help line number instead of a refund be aware when buying items of value from here
August 2022 by R B
Very lovely staffs and very helpful. I bought three items today and one item was missing. But they ordered for me and with in 2 hours I got my item. Very pleased
July 2022 by 2 wavey
Staff were rude, unhelpful and patronising. Didn?t let me collect an order for my elderly mother who had to then travel 40 mins to be told our order had been cancelled which wasn?t the case at all. Wouldn?t recommend, save yourself the time and effort.
