February 2024 by Stevie Stewart
This is one of my most favourite places in the world! The staff are great, always lovely and up for a chat (when they're not super busy of course), the atmosphere is incredible you get the whole "distinguished gentleman" vibes with the oaky floor, rusted orange wood structures and the glowing lights with the bookstore adjoined. The food is always of decent standard and the drinks are the best around, better than Starbucks and Costa. The best.
November 2023 by huk top
One of my favorite places to just chill, read books/Mangas and have a coffee /
November 2023 by Ian
This is just like every other Nero the coffee is good but expensive there aren't enough seats at peak times the service is good and the staff are friendly.
October 2023 by Bena Roberts
Loved the table near the books. Great tea, but I had to get more oat milk! Great pastry.
October 2023 by John D McInally
Nice wee Caffè Bero tucked away and next to bookshop. Great place to have a leaf through book purchaes with a coffee.
August 2023 by Igor Cerna
Love it
June 2023 by Julien Marro
I love Caffè?s Nero coffee, but the staff in this shop are not very nice and borderline rude every time I come here, especially the lady with the green hair. Maybe they should go on a customer service course. This is a shame since the coffee is well above Starbucks or Costa.
May 2023 by John Dainton
You seen one you seen 'em all
April 2023 by Joseph Man Fung Tang (Tempus)
Great coffee shop inside the Blackwell's bookshop.Books and coffee is the best.This coffee shop has sustained me through my PhD from beginning to the end.
March 2023 by Erhan Findik
I take coffee and sandwich a few times a week here. Sometimes it gets very busy but the ladies who work there do a great job. I mostly get tomato mozzarella sandwich, which is tastier than the starbucks'. I think the sitting area is not very large for a university cafe, but they are in the same shop with a bookstore which gives a lovely ambience.
October 2022 by Karen Casey
Had a chocolate. Was clean bright bar area
October 2022 by Taylor Sparks
Starbucks like vibe. Books, cozy nooks, expensive but delicious caffeine.
August 2022 by Elizabeth Skelton
We popped in for cake coffee. Very nice
June 2022 by Gerrit Mee
Just coming from the Albert dock, is this coffee place in Lordstreet,there is a wide variety of different coffees. They serve an excellent coffee.Friendly and helpful staff.
May 2022 by Matthew J
I have visited a number of Caffé Nero outlets, including four in Liverpool alone. This particular Caffé Nero, located inside the Blackwell's Store on campus, has got to be one of the worst I have visited. By way of positives, the hot drinks are nice and reasonably priced (although I was vexed that there are no teapots), the tables (and indeed the toilet) are clean and *some* members of staff ('some' being the operative word) are nice and friendly. From there, it all goes downhill. The standard of customer service in this place is really below par. I rarely have problems with coffee shop staff; so long as they make up my order correctly in a timely manner, and are polite enough, they're friendly and helpful in my eyes. However, some of the staff here don't understand the concept of customer service and I never feel appreciated as a customer. Frequently, the staff look miserable and ignore you when you try to give them your loyalty card. They all act like they hate each other/working there, which is probably true! One member of staff same also uses the outdoor *customer* seating area as their personal smoking area, which does not paint this place in a good light! I don't care if people want to have a smoke; that's they're prerogative - but don't do it in full view of customers wearing a T-Shirt with 'Caffé Nero' plastered on it! On another visit, I asked the member of staff for an 'English Breakfast Tea' (very specific, to make life easier for them), only for me to repeat it four times because she didn't know what English Breakfast Tea was! It is quite worrying that this woman is paid to be a barista, when she didn't know something on the CN menu! God knows what would have happened if I told her about putting cow's milk and granulated sugar into my English breakfast tea - she probably would have felt like I was giving her a lecture in quantum physics! The snacks offered here are overpriced and poor value for money. I once ordered a toasted ham and cheese sandwich for a grotesquely expensive £4.15, only to be served a bitesize portion, which I polished off in under 5 minutes! On the plus side, this CN doesn't seem to run out of snacks, but that's probably because they're extortionate! This place also gets very busy and they're simply aren't enough tables. If you are lucky enough to find a table, most of them are positioned awkwardly. Sitting near the counter always makes you feel hemmed in because of the queue beside you and some of the tables are those low down ones, which are not fit for purpose! Also, the wooden chairs are very uncomfortable and always cause me back pain. I would recommend one of their booth seats to you, however on one occasion, on a busy lunchtime, the same Einstein member of staff who didn't know what English Breakfast Tea was came over and demanded some woman sat with us because they're weren't enough tables! This meant my friend and I had to curtail our gossip and sat there, awkwardly, knowing that there was a random woman listening into our every word! Overall, whilst it's a bog standard Caffé Nero, the execution of this place is poor and it's not very well run. The customer service especially is lacklustre and sadly, this could be improved very easily without much effort. There are so many other eateries on the University of Liverpool Campus, including a Starbucks and a Costa Coffee less than a five minute walk away, so just go there instead. NB Please don't take this as a reflection of 'Blackwell's' itself, which is the bookstore connected to this place, which has lovely, helpful staff and a good selection of books for University students.
