July 2022 by 190nellac
Barista with tatoos. If she smiled would make my day. Threw the teaspoon onto the tray. Breakfast teas were weak and at £2.35 each overpriced. Was due a free drink but had to buy 2 teas to get another one. That's not right. Said come back tomorrow for free drink. Anyhow went back for free green tea. Not a smile from that same batista. Cafe is worn in in need of refurbishment and virtually empty. No surprise if they have batista like her.
August 2021 by Freedom42855865966
Service not professional, wet tray, plates with coffee spots and spoons were not clean, staff non friendly. When asked a staff member for a clean everything the other asked in front of me what he needs, other staff told he asking for clean plates and spoons and handled everything without apologies or any professional communication This Costa definitely is not accepting diversity.
March 2021 by Terina C
No social distancing rules. Staff remove their masks while making the coffees. People stand around when they shouldn't be drinking in the cafe. queues are massive at lunchtimes, everyone spaced a few cms apart in the queues and many with no masks. I would say risk of high level of Covid 19 - buyers beware as you were warned !!
January 2021 by GillH358
Given the current situation, it's rare to go inside a coffee place, and this isn't one of my favourites. But the week before Christmas we found ourselves there so went in. It happened to be the last day of the school term and it was overrun with teenagers from the local comps who treated it like they were still in their school bubbles. Swapped presents, moved from table to table, popped in and out of the place greeting friends, and the staff were too busy serving to do anything. Tables didn't get emptied fast enough, which meant that people were standing trying to work out what to do while still maintaining social distancing. Not one of the better ones.
December 2020 by mummyuk2017
Met a friend today, was taken back how grubby the place was, toilets stink, everywhere needs a deep clean. My cutlery was dirty too, would never go again, these places rest on being popular, cant think why they are, taking the @# !? out of customers.
February 2020 by Jac H
Today some low life stole the staffs tips from a cup on the counter and walked out leaving the staff totally stunned they thought it was the noise of someone putting monies in !!!
September 2019 by Keith W
Nice place. Great coffee and staff ok. Toilets need attention and cleaning as there was a lot of paper on the floor and wet on the floor. I like the hot chocolate and it's made well. I cant wait for the Christmas drinks as this is where Costa come into their own. The different chocolate range is lovely. Wish they had a Costa in Belle Vale Shopping centre. I would be in my eliment.
April 2019 by coffees_1_2_3
The manager was rude to her staff, there was obviously no appreciation for her staff and she thought she was so much better than them in the way she was speaking to them. She was also rude to customers, no time for either the staff or customers. Very poor management shown. Feel sorry for her staff
January 2019 by kirky1709
I like Costa, i'll happily pay premium coffee price for a good product and service, but unfortunately there's a number of their outlets that seem to be on the way down, I assume driven by poor local management or franchise ownership. To prove the balance..., on my positive list is Albert Dock, Liverpool, with a good efficient team, attitude, restaurant cleanliness, and selection of products. Lime St railway station Costa is a variation on this, with an unbelieveably quick and efficient take-away service to acknowledge its a station, but all done with a smile and efficiency. Allerton Rd is neither of these examples.. On multiple occasions its fallen short with luke warm latte, no bread for toast by mid mornings, no napkins, dirty tables and yet again a loyalty card machine that doesn't work...
July 2018 by Stephen Grooby
Staff couldnâ??t grasp the concept of when I asked for extra marshmallows with my hot chocolate, then talked about me as I was leaving the shop, very unprofessional and very rude!!!
May 2018 by owen burns
Coffee and other, related, drinks. Little to say really as you know what to expect. However, Costa's coffee is pretty good from a high-street point of view. There is seating available outside for those occasional days where the weather permits.
Have never eaten from there.
May 2018 by Evert Frijlink
Decent coffee, fairly good location.
Parking is a bit of a problem at times..
The staff turnover appears to be rather high here. No idea why but it leads to slow service and occasional below par coffee..
May 2018 by Jonathan Chinn
Go here nearly every week. Obviously nice coffee, and I love my macheroni cheese, but it's the staff who make this place. Lovely.
March 2018 by Steven Short
So Iâ??ve given this Costa positive reviews previously following good service.
Itâ??s a shame about what happened this evening.
There was a homeless chap sat outside the store and there is currently an outdoor temp of about -1 degC. The front door of the shop was opened so I wandered in, but the very polite lady behind the counter explained that they were closed. I very politely explained that I just wanted to buy a cup of tea for the homeless chap outside. The lady said she was sorry but couldnâ??t do anything.
I understand that there will be cleaning processes and cashing up. All I was looking for was a a takeout cup of boiled water, a teabag and maybe the occasional splash of milk.
Iâ??m indeed not blaming Costa for the awful situation this chap has found himself in, but surely one cup of tea wouldnâ??t have been missed from costaâ??s accounts.
How sad.
