March 2024 by Alex Hyde
The instructors make this club.Anthony, Angela, Charlotte and Becky .I look forward to the investment so the facilities will be in line with the staff
March 2024 by Austin Brislen
Anthony Croz and Charlotte are 10/10 - brilliant instructors, really knowledgable and make every class great fun. DL would not be the same without them. Thanks guys :)
March 2024 by stuart crandle
We have just completed a 12 month membership and I have to say this is one of the worst ways to spend 2.5k out there. They sell it as a family offering when in fact it?s too busy, hostile and down right dirty. We originally joined so we could take our children while we attended classes. The classes were always full the children classes were always full and neither classes lined up, customer service is woeful unless you are trying to join. Just try and call as an existing member no one answers! Save your money this isn?t the answer
March 2024 by Keiran Simm
Was shown around this gym today lovely staff and welcoming gym, hope to join soon
March 2024 by courtney emanuel
Thank you Courtney for being so welcoming and informative when answering all my questions, excellent facilities within the gym and pool. Thanks again Courtney!
March 2024 by Olivia M
I recently received a tour from Courtney, who was very approachable and well-mannered. She made me feel super welcome and answered any of my queries with ease. The gym and pool looked great and love the range of classes that are offered! Overall, a great experience! Thank you, Courtney
February 2024 by Jade Edwards
Bethan was so helpful, nothing is too much trouble for her. She is an asset to David Lloyds thank you Bethan
February 2024 by Cler Drape
I joined this gym recently following a tour with Laura and it?s been great so far! The facilities are lovely, never too busy and lots for my little 3yr to do whilst I enjoy a quiet coffee!
February 2024 by Nick Drape
We have just joined here as family. We were looked after really well by Laura when initially touring and so far we are really enjoying all the facilities. Loads to do for everyone and our little boy loves it already!
February 2024 by kiefer gallagher
Exceptional customer service from Courtney through the joining process, informative, friendly and knowledgeable sales staff happy to cater to what needs they can while remaining what seemed totally customer focused through the process.
February 2024 by E
Still waiting for my daughter's level 1, 2 and 3 certificates from her swimming lessons. We have been chasing them up since August. We left the gym on October. Whoever Janine is should be fired. Absolutely abysmal. They blame the swimming instructors, and funnily enough the instructors blame the gym. You couldn't make it up. To me, to you like the chuckle brothers of gyms.
February 2024 by Hannah Brew
We received a tour from Courtney and she was so helpful! I was so grateful for her kindness and help with my sister who needed assessable access for the tour and Courtney made it so much easier for her and helped to make her feel at ease. She made us both feel super welcome and it all looked amazing! Thank you lots Courtney.
February 2024 by Ajay Sud
Worst family leisure centre and gym I have ever had the misfortune of attending.The place hasn't been modernised (despite spending largely on a new spa).Family parking is filled by late gym goers, leaving families with young children having to park the furthest away. Most of the young staff are not well trained or seem disinterested.The adult gym is completely sterile (clean) but lacks charm, inspiration, fun.Facilities are often broken (such as the lift). At the price you pay you expect premium gym service family services. They really aren't l, the low standards are an indictment of the lack of funding councils now have to spend on leisure facilities (which to be far are still better value than David Lloyd).I have been to a few David Lloyd gyms around the North and Midlands. Warrington Branch was better, but the David Lloyd Birmingham was pretty bad also.The managers won't speak to paying members, when I have previous raised concerns, for instance, when my young daughter nearly got trampled by an adult parent when I was collecting her from one of the kids clubs.The DL app is completely hopeless and the central office have interest in help with enquiries complaints.Completely amazed that is this day an age that people are willing to pay a premium to be served so poorly.The interest for company is to make money and it is clear by the whole experience.
February 2024 by Beth Lewis
I had an amazing experience, there was a lade there called Bethan who was amazing throughout so helpful an asset to your company ?
February 2024 by Lydia Davies
Great Experience
