May 2023 by Google user
We purchased a glass fronted gas log fire from The fireplace Warehouse a few weeks ago. At the time we were not ready to have it fitted. Steve the salesman who handled everything had given us a lot of advice in the showroom showing us many different fires until we chose the one we wanted. It was nice to see all the fires we looked at, all gas, Steve was able to switch them all on. This was not the case in other places we had been to as some fireplace shops could only light up one or two fires to view. Everything about The Fireplace Warehouse gave us great confidence to buy from them. Today the fitter Tom arrived with his buddy Sean bang on time. We had cleared the room and put floor protection down on the wooden floors in the hallway and lounge, but it was good to see they also added their own. The old fireplace was removed in no time at all, and while the new fire needed to be fitted flush onto the wall and needed brickwork taken out it was all done with a minimum of fuss. Tom made good where it was required due to the old fireplace and the new one being different shapes. Just over 3 hours after they arrived Tom was giving us a demonstration on how the controls worked, They had tidied up as best as they could and then they were on to their next job. We are more than satisfied with the whole experience from start to finish and would have no hesitation in recommending The Fireplace Warehouse
March 2023 by Chloe Read
Had a fantastic experience with Fireplace Warehouse. They explained all the different types of fires they had, quickly organised our fitting and were incredibly friendly. Brilliant!
August 2022 by S Dodd
Very happy with our bespoke electric fireplace and media wall, we wanted to add bespoke features to the surround of the fireplace which the joiner sorted with no problem. The built in electric fireplace is beautiful, gives off a lot of heat despite only being electric, able to switch the inserts (coal/logs/bark) so can change the look every few months if you wish. Guys in the shop very helpful, all straight forward. Thank you
August 2022 by Aimee Strong
We used this company for our new gas fire purchase and installation. From shop to install, each member of staff was lovely, helpful and experienced. I will be using and referring this company for sure. Thank you again.
August 2022 by Charlotte Glynn
We purchased a beautiful wooden surround a couple of months ago and opted to pay for delivery. It arrived uncovered and with a dent on the corner. After alerting the shop of this incident they became very defensive and told us that ?we have been delivering fireplaces for 20 years? and that there no way this could have happened in transit. We were hoping for a little acknowledgment that it could have been an accident and to perhaps be offered a small discount for the inconvenience, alternatively we would have settled with a full refund and to return the item. After several phone calls, no one got back to us. Little disappointed in the whole experience really.
April 2022 by Lesley Forshaw
Excellent service. Given a time line for a survey and fitting. Survey and fitting both done with time line given. Fitter John was a tidy workman and took away old fire. Gave full instructions and a demo. Would definitely recommend.
December 2021 by Lawson
Fire Place warehouse!!I called for advice as to fit a stove my self, in return got told anyone from company gives me advice they would be sacked,Not helpful at all, if I needed parts which I obviously do i certainly would not be buying from fire Place ware House.Was asked where did I buy my fireplace from ii said ebay they guy said get them to fit it for you.If anyone needs to be sacked it's your sales team
October 2021 by Jane Rowan
We recently purchased our new fireplace and couldn?t be happier. Stunning showroom, so much choice, friendly staff who give you space to look round, but available to answer questions or give advice. Would definitely recommend to anyone looking for a fireplace.
May 2021 by Emma McDonagh
Good selection of fireplaces. But...I'm not in the business of leaving 'less than good' reviews, but I felt that when we visited last week to do some research into the type of fire we would love to have in our space we found the man we spoke to a touch condescending. He told us 'you'd have more chance of winning the lottery than finding a tunnel fire to fit'. Not once, not twice but three times. We have subsequently visited other fireplace showrooms and know that it is complicated but not impossible. And while I do appreciate honesty, we came to look for ways we could achieve our vision, not 100 ways we couldn't. Apart from that negativity he was pleasant enough and like I say the showroom had plenty to choose from.
April 2021 by Calder Joanne
Customer service was excellent. Delighted with fireplace. Overall 10/10. Took fitter 2 days and left a fab job. Couldn?t of been more helpful. Would defiantly use again and recommend. ??
March 2021 by Paul John Gordon
What an amazing experience, not only were they unbeatable on price their customer service was exceptional.We bought our fireplace back in June, and due to a house renovation we only managed to set it up December. Unknown to everyone (I blame the hubby) the front glass pane from our electric fire went missing. I called the shop to explain and they were very sympathetic and more than happy to help.Within a week they had me a new glass pane free if charge.Can?t thank them enough and will definitely be recommending them to friends.
March 2021 by Jon Ward
From the moment I walked into the showroom I received excellent customer service. I didn?t feel under pressure at all and the staff were so friendly and knowledgeable showing me various options and then leaving me time to consider. Once I placed my order they gave regular updates around delivery and fitting. Installation was also a great experience again friendly guys who did a brilliant job bricking up where a vent needed to be removed. Their attention to detail was without fault and they checked with me on regular intervals to ensure I was happy at every stage. I can?t recommend this place highly enough and would certainly recommend it to anyone!
March 2021 by David Maltman
Fantastic service from start to finish, no pushy staff, extremely helpful and knowledgeable, great customer service from Steve.Installation was done by Rob and Sean, great job, very professional, very tidy, these guys are perfectionist, very happy customer.Thanks to all involved."Our wee dog is loving it already"
March 2021 by rosie robinson
Fantastic service every time from Fireplace Warehouse! Once again I?m thrilled with the standard of service and the fireplace ... from start to finish this business is the best. We received a warm (and COVID safe) welcome from Steve, and his expert advice, guidance and experience on all things fire related is brilliant, you could not meet anyone more genuine and helpful. The fitter John was great; on time, personable, professional, clean and tidy. We are thrilled once again with the result thanks to all the team and we would not go anywhere else for Fires. Excellent .. five stars!
March 2021 by Julie Bayliff
Couldn?t thank the guys at Fireplace Warehouse Liverpool enough. Everything from visiting the large showroom with great selection of fires and surrounds, to the friendly and knowledgeable salesmen who advised me on all the suitable options I could have in my home, and help me choose what was the best fire for me. The fitters that came to fit my fire and surround were friendly, polite, efficient and clean. Five stars!!
