September 2023 by Kimberley Booth
Staff are absolutely clueless.They are apparently a specialist in car seats, yet on 3 separate occasions we went in there was no one able to help inform us, or to fit. We had even been told to come on a certain day/time but still no member of staff in to help us.We went to Smyth, who were amazing and got the same seat £10 cheaper than halfords!
August 2023 by lex13vs
Very happy with my service. Charlie(female) is very friendly and very professional. She helped me with all my questions and queries. My tyres look great and ride real nice. Thank you Halfords and Charlie ?
August 2023 by Catherine Newbound
We purchased a bike from the Aintree store and Alex the sales assistant was very helpful advising on the purchasing of a bike for our son and even the helmet. He went above and beyond and guided me through every step. Excellent customer service from ordering in store to collecting. The bike is great and am very happy with the friendly and helpful service given and my son loves his bike.
August 2023 by L. Wilson
FOR YOUR SAFETY READ THIS POST! Absolutely awful store and company. I bought a bike here for my son which was fitted by Halfords. I returned to the store days later as a screw had fallen out of the bike rack. Days later the bike came off I was driving at speed, nearly causing a fatal crash. The store said they would investigate the bike rack and took the rack off. Days later they emailed me saying it was MY fault and the rack wasn't faulty and I hadn't put the bike on correctly, which is completely untrue, witness evidence can prove the bike was secure to the rack. More so they wouldn't let me see a report to prove their point, just saying there was nothing they could do and the case was closed, the store manager had made this decision. My son is now left with no bike (which was his birthday present and only bought 3 months previously) as it was damaged so severely, we are all impacted by the trauma of the incident and have been made out to be liars! This is a fatal accident waiting to happen but it won't be Halfords fault, it will be yours!
August 2023 by Dorothy Murphy
Fantastic service! Went to get bulb replacements for headlight and brake light and to get them fitted. Mike was lovely and friendly and also checked oil, water, tyres, screenwash, windscreen wipers etc at no extra charge. I'm very happy with the service they provided and would definitely shop there again. Thanks Mike ?
July 2023 by GARY COLLINS
I turned up for an appointment for 14.00. I got there 10 minutes early. Got told the member of staff was serving someone at that time. Then at 14.30 got told there was no one that could test my air conditioning for a leak.Complete waste of my time.
July 2023 by s virtue
Halfords saved the day when our car wouldn?t start whilst at Aintree Retail Park. A battery problem was diagnosed by Kia, who then sorted my order for a new battery and fitted it for us within 30 minutes. Very professional service, got us on our way again. Thanks Kia! Would recommend Halfords to friends and family.
July 2023 by Joyce Manley
Easy to order through click and collect Order was ready to pick up within the hour .Staff in store not exactly friendly unfortunately.Wasn't greeted, I said thanks and goodbye but recieved no answer from young lady at the counter.
July 2023 by Richard Mcaleavey
Ehbaad helped me get my first new bike for 40 years.Great service
July 2023 by David Doughty
Very good very helpful I was assisted by Ehbad at aintree and he went out of his way to help me and I left feeling very happy with the bikes and accessories and he helped me pick a better more suited bike for the distance I will be travelling
June 2023 by Jamie Lewis
Maria was brilliant with us throughout and we couldn?t have asked for much more help.
June 2023 by liam mcnally
Had an excellent experience with staff Mark and Alex at Aintree in Liverpool store. I brought in my sons bike as had the seat stolen. My son bought a new seat but it didn?t quite fit and Alex got Mark to do a bit of engineering so that it would fit. They were very friendly and very helpful. Some of the nicest staff I have encountered anywhere in a long time. They are excellent employees and deserve a reward. Customer service was excellent and as a customer they made me feel really appreciated
June 2023 by Gillian Grace
Needed small part to enable my windscreen wipers and sprays to work efficiently and Assistant Paul could not have been more helpful. The other members of staff I also spoke to were friendly and efficient. Thank you Paul and thank you Halfords.
June 2023 by MATTHEW PRYOR
Fantastic service here yesterday. A guy with a fractured hand went the extra mile for me and checked my cars oil and water level, and even topped up the coolant - gratis - Said I didn't need oil, so saved over 50 pounds on that.
June 2023 by Bekka xox
We visited Halfords Aintree today to get bulbs fitted in our car. Mark was very friendly and had the bulbs fitted in no time! Excellent customer service, thank you Halfords
