January 2024 by gary rees
Potatoes wearing McDonald's baseball caps would be better at the job. If you're in a hurry and see there's no queue.. still add 15/20 minutes on to your journey time. Sat at order point waiting.... And waiting..They serve a car that just pulls up next to me instantly, then the car behind that before moving on to me and my invisible car. I'm actually quite glad about that though as they proceeded to throw the drinks and food at the car Infront causing them to fall to the road.. another few minutes wait while they replaced the drinks they've just thrown at them. And then find out my orders wrong when I get to work. They should just employ those security guard window stickers from Home Bargain they'd make less mistakes.
January 2024 by Paula Keith
Don't order food from great homer Street macdonalds great in the name no so great for customers my daughter ordered food from this macdonalds worth £25.00 via just eat took the order took her money and not received this in my opinion is theft Macdonalds refused to take any responsibility for allowing just eats thieving scumbags my daughter is a uni student on a short budget both macdonalds and just eat should be ashamed of themselves. More diappointed with macdonalds thought they would replace the order out of good will. Maybe I was silly to expect it. If the start rating had a minus settting that's what I would give
December 2023 by Helen Ford
Interior and atmosphere gives off a youth club vibe. Staff were great, very attentive, professional, and helpful. Hot chocolate was a bit on the weak side.
December 2023 by Mohamed Seddik
I have been collecting orders from McDonald's, l have got to say this McDonald at Jennifer Avenue and the one at Kensington have the worest mamagment. The Kensington one has several rude staffs but not the Jennifer once. Collecting orders from these places sometimes take 40 mins during non ruch times. Many staff go out during the working hours especiall the Jennifer one and both places have staff talking too much with each others sort of waisting time for the business. This should be looked by the McDonald's managments depth. in Liverpool area. McDonald's at Edge Lane has big improvement during this month and it is more than excellent services
December 2023 by Hayley Thompson
Amazed to find that 4 months ago a person was also served half a Big Mac!Surely when you close the box you can see its not right! Had to go back in x2 from the car, first as an item was missing and then again for the burger.Chips were HOT - the only thing they got right!
December 2023 by Karen Williams
Had an issue with the way my delivery had arrived due to no fault of McDonald?s. Spoken to a manager named Molly who kindly offered to replace the order if I was able to pick it up from the store. No wait time as it was ready for when I collected which was even better. Excellent customer service. Food was hot and service when collecting was great. Overall good experience.Just eat need to be more careful with delivery?s ?
December 2023 by Kerry Russell
Quick stop for take out coffee. Went inside as drive in was busy. A very small McDs an had to battle past all the delivery drivers blocking the doors. Bit of a wait to get the order. Staff were pleasant an apologised for the wait. This is on two floors there is a bigger seating area upstairs. Condiments needed topping up only bare minimum out for customers to get.
December 2023 by Kam
Waited about 30 mins for our order which they still got wrong. Staff constantly walking around on their phones looking like they can?t be arsed. Food somehow tasted worse than other McDonald?s I?ve been to - how they managed to do that I don?t know.At least it was clean but the service, food and atmosphere are tragic. Should?ve just gone for a subway.
December 2023 by mark corrigan
Very poor food. Big. Mac was cold and the McCrispy was rock hard. Both had clearly been sat for a long time before they ended up in my order. Not. Impressed
November 2023 by Mike Brock
Called in one evening waited over 20 mins for food which was cold and ended up in the bin. walked out I should of just put my money in the bin also the manager behind the counter had a attitude shouting and telling other customers to wait and walked of bad customers service will never go again . Sorry McDonald'
October 2023 by Shannon Fortune
Came here time and time again with just disappointment and dissatisfaction most of our meals either come with no buns half the burger missing or no meal at all and stone cold with no dips or straws etc partner tried to ring up once and ask where our food was as it had been over 3 hours and the was so rude! Told us it's not there problem it's not like we like far away either only 5 minutes if that never coming here again recommend a different Mcdonald if you are going to get one
October 2023 by Mia H
You can't believe we were waiting for our food for about 40minutes after we checked many times.We asked for a lady help to check twice,but she just didn't give any helps until a man is more helpful.Then we got our food.This McDonald's service is always too slow. We often came and this issue happens frequently. Checking our order at desk and waiting for a long time around 30minutes .Never attend this place to get an order. Much slower than busy places.
October 2023 by Toe Maguire
Appalling service. Ordered meal. They got order wrong 3 times . Simple request 'no bun' eventually after 10 mins waiting in bay, went to speak to manager. Re Ordered even though it was clear on receipt no bun plain. Was asked 'what does no relish mean...
October 2023 by Ross McLean
Good god the service in here is as slow as balls. Arrived for breakfast and a half hour later still waiting for food. Literally just writing a review to kill the time.
October 2023 by Daniel Shannon
This is easily the worst McDonald's I've ever been to. I've been here multiple times due to it being very near my house but never again. There's always rubbish lying around, service takes forever and food is often cold, sauce dispensers always empty, napkin dispensers empty or stuffed full of rubbish, the self service never never prints receipts. The staff are all kids and the place is a shambles.
