Mobile Phones & Accessories in Liverpool, Merseyside

“I know nothing about phones, but it was all explained and went through smoothly.I was served by a lovely lady called Jess, whom I would recommend to everyone. Friendly, happy, and she knew her job without overwhelming me with tec. Well recommended.”

“Sarah was brilliant at sorting out our problem. It was a very difficult and complicated contract and SIM card problem and she sorted it for us in a very efficient way and was friendly and patient throughout. Sarah deserves an award!”

“I specifically came back to see Courtney after she helped me with prices previously. She was so friendly and helpful. She went above and beyond to get the best deal! Possibly the best advisor I've ever dealt with in a phone shop and in general, answered all my questions enthusiastically. Thanks Courtney!!”

“5 stars for Abbie, who has gone above & beyond for me & sorting my new contract out, after many bumps along the way. Abbie has been professional, helpful & I am so appreciative of all her help. Thank you Abbie !!”

“I wanted to say a huge thanks to JJ aka Jack Jones in the Liverpool One store... I thought I had a virus on my phone, and was receiving allsorts of unwanted pop ups, I was really concerned. He took the phone and promptly unistalled whatever it was that I had managed to download. He really put my mind at ease.10 /10 Thanks so much ?”

“Very happy with my experience yesterday, think the Aussie woman’s name was Courtney usual in the Liverpool one store but glad she was there, very friendly, got me the best deal for what I wanted, full transparency throughout and made the process of switching from the old system to new very pleasant. Had a good laugh with her.”

“Over the years I have spent hours here. Most of them were spent standing in the queue, but the rest of them hours were spent hunting for DVDs to rebuild my collection with.”

“Had to return a faulty smart watch that I bought online 15 mins after arriving in store a full refund was givenReally helpful staff especially the manager who did his best to help”

“The store is in a great location in Liverpool One near John Lewis. The staff are friendly, knowledgeable and helpful. I would have given it 5 stars, were it not for the daft queuing system. Anyone entering the store has to queue in the doorway while waiting for a free member of staff. If it's busy, the main entrance is blocked. A waiting area with seats would be far better. The store is more than big enough to accommodate this.”

“Was close to cancelling all my o2 contracts due to poor online service. But I spoke with and was helped by Ava who has excellent customer service and renewed my faith in o2. This branch is excellent. ?”

“Called in to Aintree store to get advice on wifi and what one is best for our needs. A man called Steve helped us and took the time to talk through everything really simply so I could we could understand everything. He was really helpful and had great customer service skills”

“Bought new contract phone online. Their network service is good but they need to upgrade their service level. Do not understand customer query properly. A person named Pete(big fella) should learn how to talk.”