March 2024 by Heather Gabbott
Drove from St Helens to this store as can park right outside. Important when walking is difficult. Brilliant and helpful service from Sophie who soon had my replacement phone up and running. Went back in after having lunch across the road as was unsure about something. Again veryhelpful and understanding with an 83yr old. Definitely recommend the staff for their care and attention. Thank you so much for your help.
March 2024 by Jane Magill
Very helpful.
February 2024 by Jason Fennella
Came in to switch up my phone from a 23 to a 24 assistant wasn't very helpful said my phone wasn't in great condition it didn't have a mark on it ..went to liverpool 1 02 shop and was helped greatly upgraded...next day I couldn't get on to my 02 account so Aintree being nearest went in for help was treated like I'd disturbed his break & was to uncomfortable to ask for any more assistant and left ...this was 12th 13th February it you would like to check the cameras not happy at all
February 2024 by Scott Henderson
Staff are shocking (with the exception of Liam) no accountability from store management and no systems in place to escalate appropriately. The Issue dragged on (still ongoing) for over a month all you get is it?s not our problem call o2 (who are no better), they just pass the buck. Staff sit around shopping on their phone and walk away from customers when they are talking
January 2024 by Bernadette Maguire
O2 shop has gone rubbish it is not good at all i am sorry but they have let them selfie down i have got a fault on my phone i have always had 02 but it has gone rubbish sorry my name is Bernadette
January 2024 by Darryll Wilson (Del)
Mrs phone was playing up, a lovely young lady just swapped the sim card no fuss or bother with excellent customer service.
December 2023 by daniel orr
Pleasant staff especially the young girl who helped me she is a credit to your company
October 2023 by Terry R
Great O2 store, friendly and helpful staff.
October 2023 by Lesley McIntyre
I know nothing about phones, but it was all explained and went through smoothly.I was served by a lovely lady called Jess, whom I would recommend to everyone. Friendly, happy, and she knew her job without overwhelming me with tec. Well recommended.
October 2023 by Bruna Teixeira
Worst store I've ever been to in my life, I went to get a monthly plan to use for work and simply in addition to being poorly served, the attendant was super rude and racist!
July 2023 by R Q
O2 have the slowest speeds in Liverpool. Their network is oversubscribed and they do not invest in their infrastructure. The consequence is that I cannot get 4g or 5g speeds much more that dial speeds 95% of the time.
June 2023 by Don McElhoney
Brilliant service from Jess this morning at Aintree Store. Nine days of texting , messaging and phoning O2 and Virgin got us nowhere. Jess sorted it out in less than ten minutes. Friendly but very professional . A credit to your shop.
May 2023 by Bob Jones
Nice people very helpful
May 2023 by Tracy Young
Not impressed with the aftersale treatment when I went back into the shop....Seems to me its all about the sale and not aftersales. Thanks to 02 advice I now have no phone number for the second time in 36 hours so therefore can't use my phone for calls
April 2023 by Alfred Jessop
I have learnt something new 2.
