September 2023 by FRANCIS S
generally tired hotel, clearly not what it was years ago. the Sunday evening meal was appalling with no choice and quality was shockingly bad. only one bar open which was uncomfortable and seats badly stained
September 2023 by nikwoj
Our deluxe room was spacious even with an extra bed added for our daughter. There was some street noise at night which was to be expected but we couldn?t hear neighbors at all. The entire hotel was beautiful, especially the staircases. Staff was very friendly and accommodating. Finally, the location was excellent. Would highly recommend!
September 2023 by T9389GZkirbzR
Booked to celebrate birthday and our whole stay was perfect, couldnt have expected more, even stayed an additional night. Not our first stay at this great hotel and won?t be our last. Bedroom immaculate, hotel spotless, all front office staff amazing, friendly efficient & professional, lounge bar man were great who (dark hair, sorry didn?t get name, but was a scouser:) and got our wine. Blakes restaurant fantastic food, waitress & chef! Central location for transport, shops, music or just chill in the hotel with great lounge and bar.
September 2023 by willetts2023
Thursday night stay in a central location. Noisy outside but to be expected if you want to stay in hub of city. Friendly helpful staff, clean rooms and bar area. Lovely breakfast the following morning. Would recommend!
September 2023 by ksuzuk534221
This was trip with my boyfriend and we love the Beatles, so we stayed here. The location, service, staff, cleanliness are all really good hotel that I have ever stayed in the world. I am sure to stay here again soon
September 2023 by djbux
Love this hotel both for it's location and overall atmosphere. Staff were excellent and very helpful. Bar staff were friendly. Lovely room only problem was the live music from a venue in the street alongside but once that had finished, you could have heard a pin drop.
September 2023 by juliedspurge0n
On arrival no concierge, reception was chaotic with wedding party. Rooms dark and outdated. Shower was cold, apparently maintenance problem, on reporting staff didn't care. Breakfast medocre. Nothing special as would be expected in a 4 star establishment. Even had to use a coffee machine!
September 2023 by V1037QMscottm
Location is great right in the heart of the city centre. Room was very dated & not themed as you might expect given the name of the hotel. The hotel has a grand entrance & lobby but that's where it stops corridors throughout the hotel very dark , rooms are quite basic & need some TLC the only thing beatles about our room was a large print above bed. Bar downstairs had no draught beers left at all due to a wedding party a few days earlier. Wedding parties must be a thing in this hotel as when we stayed there was quite a few very drunk guests kicking around the hotel. The thing that made our stay better was the guy at reception that looks & sounds like Jim Royale smashing bloke & plenty of jokes & patter.
September 2023 by stevebL9822NM
Myself and my partner stayed for a wedding and we had a fantastic night and the food and beverage team bent over backwards, Food and service was excellent. Rooms are comfortable and clean. Would definitely stay again.
September 2023 by kariannj2023
If your reading this I apologies for the essay I needed to write , I have stayed in this hotel on many occasions and always been pleasant, not on this occasion , since our last visit the place has become only what I can described as ?Faulty Towers? We arrived on Friday where a wedding was obviously going to take place VIP wedding the duty manager told us , we were not able to purchase a drink in the bar after we had waited till after the 5.30pm ?curfew? this went on till 6.30pm as there was a problem and the wedding guests didn?t leave the bar to attend their reception downstairs , we gave up and left to find an alternative bar , we returned around 9.30pm to the bar , great singer was playing to some 20 guests , the hotel was completely trashed , no sign of anyone cleaning up , the toilets were overflowing with toilet paper not only stuffed down the toilets but in the hand washing facilities too , both men and women?s , the disabled toilet was like a swimming pool with smashed glasses o er the floor , ( I have pictures if you require them) Anyway back to the bar , staff were obviously not trained as they were running around like headless chickens , one young girl behind the bar was just scrolling her phone ignoring customers , another member of staff hadn?t got a clue how to serve drinks , I watched him make a drink and the customer said he had put in coke not lemonade , he poured it down the sink , he then ran out of vodka as he poured into the measure glass , not quite enough so he poured that down the sink , disappeared to get another bottle 10 mins later came back , couldn?t find any would you have a flavoured one instead ! When it was final my turn to be served I spotted an apple sour bottle in the cabinet , I asked for 2 vodka and coke and 4 shots, he said yeah but normally don?t have the apple sour it was for the wedding party when I went to pay he said £31.50 , I asked how much each shot was he said £4.50 each ! Bit extortionate I did say but he said he couldn?t find it in the system I had waited over 30 mins so I just paid , on reflection was massively overcharged even for 2 vodkas !! I know this is becoming long winded but it got worse during the stay , breakfast next morning again, staff not enough , dirty tables dirty glasses dirty cups , chipped cups , overal complete shambles , can it get any worse !! Oh yes , I witnessed on the Saturday , guests vaping in hotel , bringing in own beer and food , leaving all the mess behind in the reception bar ( May I add the reception bar was not set up for a drink for the hotel guests , madness as again had to wait for the second wedding party to vacate the main bar ) I myself collected all the beer and Mac Donald?s left over food and wrappers from over the floor and placed in a table thinking the staff would move it , 6 hours later still there ! Surely a hotel with 4 stars would not allow people to bring in own food and drinks to be consumed in the reception bar area. So to the bar we go again , again I had to clear a table , the bar was full of glasses cocktail making equipment and the ingredients you couldn?t touch the bar as it was sticky wet and messy , tried to purchase a drink , card machine not working after I had been served , the lad said do you have cash , I replied no , he said go to the cash machine down the road , wtf ! I said charge it to my room , his face lit up !! A number of guests had paid by card and the staff were chasing round telling them the card machine had not taken the money could they pay again , this happened for two hours , never did I hear a member of staff telling the customer before serving this was a problem , again huge queue no staff behind the bar as they were chasing payments , the last straw was witnessing a group of 6 people entering the bar ordering drinks as one person passed the drinks to another who was seated the member of staff went to them and said ? card machine has not worked can you pay cash ? the gentle man said sorry no cash , the lad literally took the two drinks out of his hands and went behind the bar and threw them
August 2023 by wanderer246012023
An amazing hotel, clean rooms, great theming & the most friendly & helpful staff. Parking is a QPark but we opted for elsewhere purely on cost but this hotel is so close to lots of different parking. Air con very effective & the full length windows gave amazing views of the city. Comfortable beds with all the amenities needed. Special shout out to the concierge who is the perfect face of the hotel - didn?t catch his name but if you have visited you know ! Can?t wait for our next stay
August 2023 by C2398LXjohnm
Hotel was great, loved the decor and atmosphere. Also, the location was perfect and made it extremely easy to get around Liverpool. We spent every night hanging out at the Cavern Club on Matthew Street and it was so nice to be just a few minutes from our room at the end of the night. ...and I'd be remiss if I didn't mention one of the highlights of the entire trip: our ultimate Beatles tour guided by the greatest cab driver I've ever met, Joey! Not only did he have amazing stories and show us all the sights we could've imagined, but his sense of humor was perfect!
August 2023 by 674julieanns
The Hard Days Night was on my bucket list as been 2 Liverpool several & stayed in Ibis as I, v been a massive Beatle fan & my idol John lennon. I wouldn't rate this hotel at all. Poor staff no atmosphere, room was clean but on inspection mattress was filthy no protector body fluid stains same with pillows & quilt. I thought after covid protector should be on mattress & pillows absolutely disgusting. Then on the 11th of July I was assaulted by a member of staff that grab me by my arm as I was trying 2 get away from him as he was invading my space & made me very uncomfortable. Several complaints where put 2 management but no real form off apology bar Amy & Tim but was advised 2 get police but stupid me didn't. We where told we will get a full refund which was lies. Breakfast was terrible plus have a lot of evidence so this won't stop here. Worse holiday of my life & as for Laim high up management would let him manage a public toilet. Seriously worse experience of my life. Ibis is clean beautiful breakfast & atmosphere grt staff so helpful so if you want a good experience go their. Ms Stephen's
August 2023 by 51lorrainep
The hotel building is impressive, however room was a let down , inadequate lighting , poor bathroom configuration, can?t get to bath taps , due to shower screen wedged to hand basin , bedroom extremely dark. Breakfast was a shambles, overworked staff member trying to seat guests and clean tables , coffee machine broke second day , and only one toaster, these things I would not associate with a 4 star hotel , definitely living off its past and needs an overhaul.
August 2023 by C6438KLneilm
Excellent hotel, clean with helpful staff, perfectly situated in the heart of town. Excellent breakfast friendly staff. Would recommend to ask for non street facing room as it's very noisy late at night
