March 2024 by Valerie Brizell
Really friendly staff very helpful and professional would definitely recommend Optical express
March 2024 by Ian Carmichael
Wonderful service from start to finish.staff very helpful and friendly.office clean and bright.a pleasure to have booked with the Liverpool office.
February 2024 by luke brodin
The clinic in Liverpool was fantastic, extremely friendly and courteous service by both Lela and Amisa, felt very looked after, reassured and well informed regarding the laser treatments.
February 2024 by Jaffa Branding
Thank you to Nimisha who conducted my eye test today, very professional and kind. :)
November 2023 by Andrea Pisu
Been wearing glasses since i was 12 with short sightedness that went worse and worse every year more, so i decided to try and see if the laser LASIK surgery was an option to solve the problem and get rid of those glasses that would fog up during the winter, get dirty and create an obstacle to the day to day normal life as it was before.I went to the Optical Express clinic in Liverpool and i was welcomed by the very kind and professional manager Lela Thompson, she explained all the process and provided as well with a full informative brochure and appointment to check if i could be a good subject for the surgery.i was blown away from how professional and nice the manager, the team and the optician has been to me. extremely understanding, patient explaining all option for the payment of the surgery and all around a very positive experience.aftercare is going very good, surgery lasted at the best 5 minutes and totally painless . the surgeon was very professional and was happy to answer all my questions and worriesthe highest score for the Liverpool's team and Lela Thompson the manager. i would strongly recommend the Lasik eye surgery as life changing experience
November 2023 by Gabe
After enough research about how laser eye surgery worked, I decided to contact the clinic to find out about my suitability for each of the procedures. As I learned more, I was excited about the next steps and always felt comfortable in virtue of the professionalism of the team at the Liverpool clinic.I wanted to give a special thanks to my Patient Advisor, Louise Jones, who was always quite polite to me and my father. She demonstrated transparency about costs/finance details and procedure protocols, and showed me admirable and continuous support!I?m happy with the service, the overall results and I will surely recommend it to others.
May 2023 by Mike Hughes
Had lens replacement 4 weeks ago at the Manchester clinic. The treatment there and the follow up in Liverpool have been excellent and have restored my vision to well above the driving standard. It's understandable to be nervous about having this treatment butthe standard of care has been fantastic and I would recommend Optical Express without any reservations. Life changing.
May 2023 by Charlotte Doran
An outstanding, personalised service from the moment I scheduled a consultation - right up to the surgery. Phoebe in particular went above and beyond to accommodate for me and to ensure all my questions were answered thoroughly. Such a lovely, approachable and welcoming team/environment! I would definitely recommend Optical Express Liverpool.
April 2023 by Fran Rimmer
I recently attended the branch in Liverpool One for a consultation about lens replacement. Unfortunately I'm not suitable for this procedure but I must say the staff were wonderful,very friendly and professional. I would happily recommend them to anyone.
April 2023 by Lorraine Devereux
I thought Phoebe was great today! She put me at my ease immediately and her explanations of the various machines and scans was always clear. She has a lovely personality and relaxed manner in dealing with me. I'd recommend anyone feeling a bit unsure about laser treatment to make an appointment with Phoebe as she'd be certain to alleviate any nervousness.
April 2023 by Tim Lapham
Terrible, costly and unprofessional.Having been advised that I needed cataract lens replacement surgery, and looking online, I was amazingly contacted by Optical Express after clicking on their website. After a short telephone conversation I was quoted £7990 for the surgery. I was then offered a consultation in Liverpool and a surgery date of Easter Monday for the surgery. Obviously, living on the Isle of Man, air travel and hotels have to be sourced. Having attended the Liverpool consultation, which went well, I returned to the IoM, booked the Easter break of work and awaited the telephone consultation with the ophthalmic consultant Mr Desai. This consultation was meant to be on the 4th April but never occurred, I then received a phone call stating that my surgery was cancelled. However I was asked if I would like to meet the consultant anyway. Do these idiots not realise that the IoM is in the Irish Sea, if I want to speak to a consultant I can do it here. What I naively expected was the surgery to be carried out as Optical Express had arranged,not to be cancelled 3 days before scheduled. This whole sorry saga has cost me £1000 plus. What an incredibly amateur organisation.
April 2023 by Megan Yates
Absolutely amazing. Laser eye surgery is life changing and the best thing I?ve ever done. Optical express were fantastic throughout.
March 2023 by Jacqueline Beck
Optician was lovely. She was very professional and thorough. All the staff were very helpful. I would recommend Optical Express.
February 2023 by Daryl Watson
Just had my consultation for replacement lens surgery and was seen by phoebe who was amazing. She made me feel relaxed and was very thorough. I was also seen by Colin who was again very thorough and explained everything in detail. I was very impressed with the service ?
February 2023 by Abi
I went to the Optical Express in Liverpool One and I was helped by Phoebe. She was absolutely lovely the entire time. I felt very at ease and everything was thoroughly explained to me. I don?t usually leave reviews for anywhere but I felt the need for this! Great customer service all round!
