December 2023 by Adelaide Black
Absolutely terrible! Missed most of our order and then won't pick up the phone when we call. The pizza has hardly any toppings on it either. Please save your £ and order from somewhere else!
December 2023 by Kermit Lefrog
Ordered at 10:30pm order was accepted waited for over an hour with no update kept ringing store no answer so drive down to find it all locked up and by order just sat on a
December 2023 by ra ny
Update:I was tryng to cancel but no one is answering the calls, eventually the pizza was delivered after 5 hours. Nothing wrong with the pizza. It?s the delivery time that made me give them 1??Order never delivered, been trying to call the store but no one is answering.
December 2023 by Lucia Hurley
*PLEASE PLEASE DONT ORDER FROM HERE * I honestly think this place is incapable of getting orders correct (not only from my experience but from other reviews on here too). Ordered once and they missed half my meal, phoned them up and got told to come and collect it, gave them the benefit of doubt. SECOND TIME ordering and they forgot more than half of the meal due to "every human makes mistakes" after calling up the manager who didnt have the slighest sorrow for his and others hes in charge of. He was rude and disrespectful, i dont think disappointed is the word when it comes to this place. *PLEASE DONT EVER ORDER FROM THIS PLACE*
December 2023 by Jalil Miah
The sell halal chicken pizza's at this branch. Good offers
November 2023 by Manoj K
I ordered a meal deal of 2 pizzas and 2 sides with a drink totalling £32 from Papa Johns. The status went from ready to delivery and then cancelled. I called the store to enquire. The staff said they cancelled it because there was no delivery available. What the heck? They did not call me before cancelling it like every other seller does. If there was no delivery available why did the order get accepted? Why did they start preparing the order? I told them I would come down to the store and pick it up in person and they agreed. I went down to the shop only to get treated rudely. They asked me to place the order again. When I told them they should have informed me before cancelling the order they started speaking in a rude and careless manner. I am the one who got his Friday night ruined, walking to the store in the middle of the chilly and rainy night despite paying the delivery charges, got treated badly walked back with nothing and slept hungry. All this after a hard working day. I just wanted to relax at the weekend. Still haven't received my refund.I am writing this review so that people can be extra vigilant about ordering from Papa John's, especially from Unit 1A Prescot St, Liverpool L7 8UL
November 2023 by Jordan K
I placed an order at 10:20pm the pizza was being made snd almost ready to collect when it was cancelled. I phoned the store to find out there was no drivers so if I wanted I would have to collect. I was at work so had to place a new order at 11:00. The time got to 11:30 and couldn't wait anymore so went to collect even though the app showed pizza wasn't ready. When I arrived there was a large queue, only 2 people working and no one checking orders. I saw a pile of pizza just sitting there. We then waited almost 20 minutes for the person to finally start handing out the pizza. When I brought them back to work the pizza was stone cold!! The backs of the garlic bread was rock hard like it was made originally at the 10:30 and was left to sat there. There was one pizza that wasn't even cut and it ended up being more like a tear bread as we couldn't even cut it with a knife it was that hard. We put 2 slices in the microwave to try and soften it up but honestly the whole thing was unedible. To make matters worse we had no sauces that was ordered and the chicken poppers side only contained 6 pieces with 2 being raw. I was devastated as we where working for the NHS on nights at the hospital and was meant to be a colleague leaving celebration pizza that turns out so wrong. I have never experienced a 45 minute wait for stone cold pizza and raw chicken. I will never order from this branch again and can see why they only have 2 star review on Google. I think even collecting in person would have helped but was terrible and was told that the sauces would be refunded and the side but never recieved it, for £40 was an absolute joke.
November 2023 by LeaBee
Ordered at 5:19, arrived at 6:30, spent 30 minutes in the 'checking and cutting' only for us to call and have them tell us it was on the way, tracker showed them leaving the place 5minutes later (tracker was sent via text message) arrived cold and missing part of our order. Tried to contact the store to ask for missing drink only to have no one pick up when called.Update: have since called 6, SIX, Times and been ignored everytime. Each time its rang through with no answer.
October 2023 by Richard Cowen
awful. ordered a delivery through the app. took well over an hour to arrive and was cold and soggy.have called and ask for a refund, not holding out much hope.with I had read the reviews firstavoid this pappa johns
October 2023 by Tolu Popoola
Order wasn?t ready for 45 minutes (ordered a singular small pizza)When pizza came tomato sauce was watery and cheese was thick and greasy. The workers don?t wear gloves snd kitchen looks a miss??
October 2023 by Ujjawal Mittal
Rude staff. Made us wait 1 hour and they kept saying 5 minutes constantly. People working here just don't want to work. Worst experience ever. Do not order from here.
June 2023 by Chamindu Arachchige
I placed my order online at 21:00 and received my order at 22:31. I had to call four times, I called at 21:50 and the pizza was still not in the oven, 1 hour and 31 minutes is an unacceptable time for one pizza and a side to be delivered.
June 2023 by Ruth 837
Ordered in person as husband was just out of hospital so it was easy to get to. One staff member was helpful and serving customers etc., another was making pizzas, but another one sat on his phone the whole time we were waiting to collect. Thought he was on a break and that?s why he was ignoring us, but turned out he just wanted to get paid for doing nothing, unless he?s a volunteer they can?t get rid of.This place has screwed our orders up in the past. We thought turning up in person might be a better experience.
June 2023 by Ruth Ashton
Ordered in person as husband was just out of hospital so it was easy to get to. One staff member was helpful and serving customers etc., another was making pizzas, but another one sat on his phone the whole time we were waiting to collect. Thought he was on a break and that?s why he was ignoring us, but turned out he just wanted to get paid for doing nothing, unless he?s a volunteer they can?t get rid of.This place has screwed our orders up in the past. We thought turning up in person might be a better experience.
June 2023 by Sean Donohue
Ordered a pizza deal with 2 starters, an pizza and a dessert. Absolutely the best takeaway pizza we?ve had and blew Domino?s and Pizza Hut out of the water. 100% will be back!Vegetarian options: Vegan chicken bites were lovely.
