January 2024 by David Kennah
Went in the shop to order a pizza, the staff had an appalling command of the English language, managed to eventually get it through to the girl what I wanted only to be told they couldn't take cash payment...its like everything to do with the business is not understood by the staff in the slightest!
December 2023 by Kalem Stapleton
I will say we always enjoyed the pizza from this place, however, the latest order we made will likely be our last, whilst eating my girlfriend noticed a spider had been cooked into the pizza, safe to say we didn?t continue to eating, tried to call the store several times over a 3 hour period, when they finally answered we where asked why we didn?t tell them sooner, store wasn?t any help so we went online to report it and it took two weeks for them to agree to give us a refund.I understand that sometimes these things can happen but the service we received when trying to deal with the issue was a bigger put off than the actual issue.
November 2023 by Anesha Owens
I?m never ordering from this establishment again. I?ve never had any issues before but tonight I?ve waited over 2 hours for my pizzas to arrive and still nothing. Too top it off they won?t answer their phone. This is unacceptable!
November 2023 by Hannah Banks
Absolute joke ordered a pizza tonight and had never come and they have took my money out of Bank
October 2023 by Hayley Lindley
I wish I would have read the reviews before ordering. Ordered 2 pizzas tonight and found them quite tasteless. Ordered the Philly steak and it was basically a cheese pizza with about 4 pieces of steak on. Several pieces had no steak at all. First time trying Pappa John?s and sadly think it will be the last.
October 2023 by Victoria C
The worst pizza shop. Placed an order, waited over 2 hours. Called twice, said on the way. In the end had to cancel. Don?t order from here.
May 2023 by Adam Walker
After waiting an hour they got the order completely wrong, said they would give a refund. Had to chase multiple times, 2 weeks later and still nothing. So annoying as the pizza is good just bad management
February 2023 by Jenna Johnson
I wont be ordering from here again, took 30 mins to order as a walk-in because they dont know what they are doing, gave me a small pizza instead of medium argued it was because id gone for a thin base. Awful franchise letting pappa johns down,no wonder reviews are so average. Food is nice but they get my order wrong everytime! Customer service is awful.
December 2022 by Harry Shaw
Love it here. I feel bad for getting delivery because I live quite the distance from Allerton but the Prescot store doesn't deliver to me even though its closer.Allerton Road store always delivers the food hot and it's always right. Can't fault them ever keep it up guys.
November 2022 by Amy sharpe
The manager, Prince, was extremely helpful in correcting an incorrect order we received. Nothing was an issue for him. Great service
October 2022 by Amelia Wright
Been ordering from this place for months, usually it's really good, no problems. Tonight I found a hair in my pizza. Not the best experience-
July 2022 by Khalid
I have ordered two pizzas both missing key ingredients, the crust was 4 inches imagine half of the pizza was crust, I have had ordered lot of Pizzas from the same place over the years lately I have had issues with evry order and I have convinced my self that it's going to get better and I have nerve complaint, as the staff are pleasant enough when I pick up my orders, so this time i decided to complain and the girl on the phone was very polite and offered 50% on my next order, when my wife opened the second pizza was exactly the same with the same mistakes, so I decided to let them know as a feedback only, I was passed to the manager who was unhappy with my complaint and very rude and aggressive and literally asked me to return the pizzas so I did, when I went to the shop the guy was delusion first accusing me that I am a serial complainer despite that was my first time ever complaining about food anywhere in the world and secondly refuses to refund the money and called the police, and then mentioned to the police that they give the police a discount as if that would work and actually worked for him?it was unbelievable!!!!!! So irresponsible he was agitated telling lies and so on, that's a pizza from papa in Alerton can spoil your night
June 2022 by Rebekah Bookless
Waited over an hour to receive 2 pizzas, one was burnt and the other had mushrooms on that had clearly gone off and smelt like fish (vegan pizza). We called and asked for a refund or replacement only for someone with no customer service skills to hang up on us mid conversation, then called back and were told no management were in store but we would get a call back within an hour. Had to call back ourselves and spoke to a manager who claimed he can only half refund. Not worth the hassle having to spend hours trying to get money back for an inedible pizza, won't be ordering from papa johns again.
June 2022 by A M
As per previous reviews. Don?t waste your time or money. Pizza never arrived. The chap answering the phone is rude, antagonistic and disingenuous. Don?t waste your time.
April 2022 by Stephen Melia
Delivered a cold pizza. When I called he wouldn?t accept that it was cold. Said he would deliver another and collect the cold onesWaited for an hour. Still have 2 cold pizzas and no replacement. Absolutely shocking
