August 2023 by Betty Nilson
Pets at home is a OK place but i recently went with a friend to get her hamster bedding , they was no bedding in stock so we asked a member of staff for help she recommend COTTON bedding but i was concerned when i read the pets at home hamster guide and found out they dont want people getting cotton bedding BUT WHY DO THEY SELL IT THENGET THINGS RIGHT PETS AT HOMEI also found another mistake with a few of the animals they are selling 4 syrain hamster in one small tank with one wheel WHERE THEY ALSO SAY IN THERE GUIDE THAT HAMSTERS SHOULD NOT BE HOMED TOGETHER BUT WHY HAVE THEY PUT 4 SYRAIN HAMSTERS TOGETHER THEN???im truly not happy
July 2023 by ???
It was the worst grooming for my dog.It didn't cut the fur evenly, so it zigzagged, and the cut hair stayed on my dog's body and was passed on to me, so I had dog hair all my clothes.
June 2023 by issy rice
I called into your store in speke yesterday for some advice on cat flea treatment I was assisted by the assistant manager fantastic customer service he was very knowledgeable about the subject and helped me decide the best treatment I needed a very positive visit well done ?
June 2023 by Kenny Davies
great shop for pets and friendly staff
April 2023 by William Lee
Good selection of pet stuff; food, beds, treats, toys, and accessories etc. One thing they don't have is free from peanut butter (has salt and palm oil additives).But good stock of small pet items.
December 2022 by Dave Williams Mahoney
The only way I would ever step foot back in that place is if they get rid of that vile staff member named jenny until then I will keep spreading the word of how bad this place is and make sure everyone I tell doesn't step foot there either. please share this review to all your friends and family, how you can let anyone be treated the way jenny treated My sister in law is just a disgrace. jusy like my wife said my sister in law suffers extremely bad with anxiety, she was shaking and crying when she told us what happened, your lucky I wasn't there as I wouldn't have taken that verbal abuse from you and I would have given you verbal abuse back. if you have the nuts to give verbal abuse then be prepared to take it simple as that.
December 2022 by Chloe Fox
I went to pets at home with my partner back in November and the employee named Jennie behind the till verbally abused us and called me a streetwhore and stormed away (baring In mind I barely know the woman) and we didn?t say anything back as we was in too much shock. We have put complaints in against her as we literally got bullied in their store but instead of anything happening to her we got banned from the shop?! So we are getting punished for her verbally attacking us when we did absolutely nothing wrong. Literally wouldn?t put a penny towards this company anymore with the fact that they have sided with the bully and have refused to give us any justice at all. I already have bad anxiety and this experience with the disgusting employee and customer service has made it so much worse, not that they care. They only care about the staff that bully their customers
November 2022 by Caballo Oscuro
My wife dealt with ? Chris? which if she isn?t a manager deserves to be. My wife was given extensive help in choosing a dog harness. She was polite, informative and concise. We had to purchase her recommendation from their website because her choice was unavailable in store. She could have said another product to get the local sale but her integrity shone throughWe would definitely recommend this store and Chris the female font of all knowledge.RegardsSteve P
March 2022 by Sharon Ramsey
Got a bearded dragon from there and they were very helpful gave me really good advice about how to look after one. I would recommend this place
March 2022 by Anna Rizzo
Have almost all I need for my maltese.Lovely choice of coats, toys, Leeds for dogs.They had trim&clip there as well
March 2022 by G T
I wasn't planning on buying anything, I keep being undecided about whether to buy fish, but I finally took the plunge !Phil was absolutely exceptional, his customer service was absolutely fantastic. He had the patience of I don't know what, he was thorough and explained everything to me with the endless amounts of questions that I had. He was busy undertaking his tasks but he was so so patient with me. I then went and bought all the things that I need (minus the fish) I need to wait 24 hours for that.I can't say how amazing Phil was for his help and customer service. Thank you very much!
March 2022 by Anna Bendall
I loved the small bearded dragon - I wish I could have one for myself. 100/10 rating if I could.
March 2022 by Dave Rogers
Really friendly and helpful staff. Calmed my nervous dog for her trim. Did a great job too!Will definitely go back
March 2022 by Tony Saberton
Clean store and friendly staff. Good selection of small pets, my son likes to go in to look. There's a dog groomers inside which appears to be well organised.
May 2021 by Leah Edwards
Very Disappointed.Recently called this store to buy a bearded dragon, we were told there was some in stock and told them we were on our way. As a result we travelled 40 minutes to the store to collect our bearded dragon. Upon arriving at the store the lack of staff and therefore customer service was shocking. We walked around the store looking for an assistant to help us. Nobody available. We went to the tills to request some assistance, a further 10 minutes and still nobody to help us. When somebody finally turned up we were told we could not get a dragon as we had no pictures to verify the correct living conditions. This was not previously stated to us on the phone. Very unexperienced employees with lack of customer service experience. Will not be visiting this store again.
