February 2024 by Sami Khan
fantastic
February 2024 by sumo2909
Went to look at fish? tanks in a terrible state. Possible fin rot in a tank as well. With central filtration, any disease could spread. A few tanks had unhealthy fish ? would not buy from there as an experienced fish keeper.
February 2024 by Martin Bell
Really friendly and helpful staff. Our dog loves going in just for a sniff around! Good choice of dog treats and accessories.
February 2024 by hazel godfrey
Only small but had the sand I needed for my pet when bigger stores were out of stock will shop here more often
January 2024 by James Dowse
The staff here are knowledgeable and extremely helpful, especially a lady called Kate who made sure I not only got what I needed but ensured I got all the right discounts. Highly recommend.
December 2023 by it's over funkmasters Shaw
Good for your pets needs
December 2023 by Kitty Caff
Weird experience actually which I still ruminate on given I cannot make any sensible rationale of . To contextualize, we needed a coat for our dog. Most dog owners will be aware that it is a challenge to find a suitably fitting coat, so I purchased 3 in order to take home and try them on . Unfortunately none fitted so I returned to the store, intending to obtain a refund and possibly purchase another 1 or 2 so as to exhaust all options. I entered the shop, and as I made my way to the dog accessories the male shop assistant (long established older guy who has also worked in the PAH in Speke ) mumbled something to me . Which I thought was just a greeting or a request to get past me as he maneuvered a trolley. I proceeded to look through the other dog coat options and then realised he had approached me and simultaneously he reached into my hands and said 'I had asked you to leave the coats at the cash desk when you came in so will take those coats from you and put them there'I was bemused by this.I felt reprimanded and did not feel comfortable shopping any further .I also wondered when he took the coats and receipt from me and placed them on the cash desk, had they gone missing then whose responsibility was it ?I asked the shop assistant why he took such action.His response ,aside from fudging the issue and neglecting to note that I thought his approach was brusque and reasoning was absurd he said ' our policy is that you leave items which you have already purchased as the desk before you buy more' He went on to say although he saw me enter the shop with the items some people put items which they have not purchased in their bag and then he has to approach them and query in order to determine if they are stolen or not !?He went on to try to impress upon me that all stores have this policy and it is common practice advising that is why customer service desks are always located at the front of stores so all customers should comply and abide by this practice.He referred to his parents working in Asda and stated that this practice was common knowledge.I felt the conversation was deteriorating further and becoming more absurd.I noted other shoppers ( and a PAH young/ new colleague ) looking equally sceptical as to what was occurring.The whole experience was all unnecessary and rather tense and needlessly served nothing other save for the fact it caused offence !Really PAH is this your policy ???
October 2023 by Penn Road Studio
Always really helpful and friendly in this store
September 2023 by Clara
The best and most knowledgeable staff. Special thanks to Lewis, the Guinea Pig wizard ?. He knew everything. Thank you!
June 2023 by Mike Kershaw
Dog food very expensive but staff all friendly plenty of fish choice and helpful if need advice
June 2023 by Jo ynwa
Worst staff in there very ignorant all the live food on shelves are dying disgusting it was Edge Lane Store just to clarify
May 2023 by les humphreys
Got all you need for most pet owners
May 2023 by Citlalli Muñoz
Really helpful staff
December 2022 by Kate Jackson
Just wanted to say a big thank you to the staff in Penny Lane Pets at Home today.
Especially to Leanne (I think that was her name) who helped me chose and fit a harness for my 12 week old, very excited puppy.
I was on my own with him and really would not have managed without her.
Everyone is so friendly and has been so lovely both times I've shopped there with him.
Hope they all have a great Christmas.
December 2022 by Craig Christopher Round
absolutely amazing staff. the fact that they take in rescue animals and re-home them is so kind. we re-homed a beautiful little Hamster called Ivy a few days ago. ??
