March 2024 by ???
This really opened my eyes. Is there any effective way to complain about this company?
February 2024 by Mira Pobornikova
Shocking "service" - I had to chase my own parcel with the seller, to find out Royal Mail "tried" to deliver it on the day it snowed in Liverpool - I was home all day and it is a lie. No card left, nothing. I avoid ordering online when I see the delivery is RM. Avoid like the plague.
January 2024 by Nadeen Kaseb
worse delivery service ever i have to go drive all the way there which is 15 mins away and im a student and i go all the way there to get my stupid package because they dont deliver it
January 2024 by anon abc
Used to be a great little place when you could send parcels. Since they only have to deal with the great unwashed for two hours max a day, they have totally given up. I went in once and the old fellas ignored me despite ringing the bell and even walked off further into the back after hearing me ring it.Next day delivery is now 48hr delivery standard with them. I was meant to be getting a delivery today and he drove past without getting out his van and then the status changed to undeliverable. I can see on camera no one knocked. Just pure laziness. Management must be awful for them to be so hopeless.
December 2023 by David
Brilliant service from my hard working postie !! ??
December 2023 by Claire Elliott
Same as other reviews, they did not ever attempt delivery and said my apartment was inaccessible despite me seeingmy postie every single day because I work from home and now expect me to take a 2 hour round trip to pick it up. Joke.
November 2023 by margi jones
Was meant to be delivered 7th Nov then 13th/15th still waiting, today is 16th nothink.
November 2023 by Mia
This is Absolutely the most lazy office. They never leave a card or deliver when they say by email. What they do in there I don?t know.
October 2023 by Natalia Malami
unacceptable they are bored to work I have 10 packages a month 3 have arrived and they say they can't find my address I will never use Royal Mail again
October 2023 by mutsa munyanyi
Opening hours shown on google are incorrect. These are their current opening times.
September 2023 by W S
1) Was left a missed delivery note that cant be tracked on the website, but gets recognised on the robo call. The system tells me that this is going to be automatically redelivered - no further attempts to deliver (we work from home). Gets sent back to Spain, meaning Royal Mail has cost me £162) Royal Mail takes your parcel from the centre of town to this middle of nowhere depot instead of a post office. Opening hours make it impossible to visit as a working person. Cant get through to a real person via telephone to find out what's going on with my items. Terrible service for customersThe staff and my postman are friendly, but the overall service is awful
August 2023 by Marie Roberts
Really fast and friendly service as always really nice and friendly staff. They are always hard working.
July 2023 by N. Soledad Kuczala
I went with 20 min before closing and they would just say "it's closed". I've got just a very simple question and in time your working hours. If you want to close before, update you're opening times.
May 2023 by Sam Shabani
no shows, then saying property inaccessible. horrible service receiving post from here
April 2023 by Julie Bedford
Horrible delivery office. Have had numerous problems with postmen from here. They will outright refuse to deliver if they can?t be bothered, despite the fact that you?re sat there waiting. They will just say they missed you or recipient not at home. Delivery has failed so many times I?m used to just collecting it from the delivery centre however even that dosent work. In my last order (FT422922047GB) they said the address was inaccessible but then emailed to say it was because I wasn?t in. THEN they don?t even attempt the customary 3 delivery attempts, they decide to immediately send my item back even though I paid the idiotic guarantee 1pm next day delivery service. A joke of a delivery centre. They will also just close on random dates/times when they feel like it. Avoid at all costs.
