January 2024 by Paul Marshall
Do not use the automatic machine to deposit machine as they will steal your money.
September 2023 by ABC
Had several appointments here and all were good.
August 2023 by Robert Sanders
I'm sure the service is probably good in here but what use is a bank that closes at 3pm
April 2023 by Kristine Niculae
Great customer service. Gemma & Lois were a great help at explaining and helping me set up my account.
February 2023 by terry kelly
Staff lovely and friendly
January 2023 by No one No one
bad experience ,bad staf ,bad customer service ,you have learning haw Conversation with your customer.
December 2022 by Star Star
bad experience ,bad staf ,bad customer service ,you have learning haw Conversation with your customer.
October 2022 by Dennis Clarke
Can't speak to anyone just get moved around waste of time
June 2022 by Chris Parsons
Newly moved up north from brighton, and visited this branch a couple times and have to say incomparison to other branches, this one really stands out- had a fraud incident on my account and had to visit the branch a couple of times -both times served by a VERY FRIENDLY, smiley and really helpful assistant called holly, Very professional and a credit to the branch.
February 2022 by David Jones
Closed at the moment and the nearest one is Old Swan. That's ok?Abysmal opening times if it were open 430P closing. Most of the time I'd only need access to the paying in facilities which are automated but locked away after closing.
January 2022 by David Lawson
Unreasonable long waiting time. Rude staff. Poor customer service.
July 2021 by Leon T.
On line log computer costumers not aviable inside
September 2020 by K Z
Really if you?re training new people fine but don?t make customers wait a ridiculous amount of time to do their banking. My wife was there almost an hour !
July 2019 by Mick Anderson
Amazing staff. I've never been in a bank and felt as warm a welcome as I received here. With all the adverts and offers to change my account; I'd never consider it because the sterling service I've received specifically at this branch assures me that my money and my life are in safe hands.Thanks and well done guys
February 2019 by Aaron S.
Being a customer with many banks in the UK, one of the banks I find to be the worst in terms of branches seems to be Santander, this branch in a really central location on Lord Street in the Liverpool One, close to the WHSmith (and Post Office) as well as rival bank Barclays, it is quite a small and generic Santander branch. One of two locations in the city centre, it will soon become Santander's only branch with the other branch at Church Street earmarked for closure at the end of 2019. The store is entered through a large ramp, there is often beggars around the bank which doesn't make it the nicest of places to do your banking especially when dealing with money, and sometimes the entrance can be obstructed slightly which I don't like. The staff at the bank didn't seem to be too helpful or welcoming, the store did seem understaffed and even with only 3 banking machines for paying in and withdrawing money, it didn't seem to be enough balance in with small counter space. There is a nice waiting area, or somewhere to relax for a few minutes on the free wifi at the side of the store, away from the queues and machines where there are a few nice seats in Santander colours, which alongside the location seems to be one of the few things I like about this branch which just seems too poor, generic and disappointing to warrant anything over a two-star rating.
