January 2024 by Janet Puzzar
This pharmacy used to be extremely good ,hence why I chose it over Tesco nearby . I have noticed it has changed a lot and just discovered that this is because ? Stephen? is no longer there . It shows! With the exception of I believe one female member of staff I recognise that has been there a while, staff seem to lack the qualities they should have to work in a busy pharmacy practice .Staff need patience and the ability to communicate well with their patients .This morning I was greeted by a staff member in hat , coat and scarf like they?d just walked off the street !No apparent heating issues as other staff were dressed in suitable work attire . I collected prescription and asked for some advice re a cough medicine.The staff member didn?t seem knowledgeable enough to help me choose one .Very disappointing.They are riding on the previous good reputation of the previous pharmacist and should change its name as their service doesn?t come close .
January 2024 by Marie Williams
This used to be one of the best pharmacies in the area. Unfortunately since 'Stephen' left the service has deteriorated. A little PR training at the front desk wouldn't go amiss thats for sure.
October 2023 by M N A
We've been with Rowland's Pharmacy for years, I don't know what made me change to Stephens Pharmacy thinking it's probably closer to us. One of the worst decisions I have ever made. Always wasting my time saying prescriptions are ready only to get there to be told different story. Will be changing it back to our usual Rowlands
June 2023 by Lynda Phelan
Just went to pick up an antibiotic prescription (Saturday morning) only to find out it was closed. These people shouldn?t be trading under Stephen?s name. Stephen was the ultimate professional, who cared and took pride in his business. I could go on with positive words. I hear only negative feedback now from relatives and friends. The new owners need to clean up their act and clean the shop whilst they?re at it. If Stephen could do it then why can?t you!
January 2023 by Erin Jones
My immobile nan has been trying to call the pharmacy for over a month - either no answer or it gets picked up and hung up on instantly. When I?ve been in most staff are rude and make you feel awkward, no customer service. I turned up for my booked flu jab a few months ago to be told the pharmacist wasn?t coming in without letting me know (I had took time off work for this). Prescriptions are always wrong or items missing and don?t find out until you get home and look in the bag.
January 2023 by E J
My immobile nan has been trying to call the pharmacy for over a month - either no answer or it gets picked up and hung up on instantly. When I?ve been in most staff are rude and make you feel awkward, no customer service. I turned up for my booked flu jab a few months ago to be told the pharmacist wasn?t coming in without letting me know (I had took time off work for this). Prescriptions are always wrong or items missing and don?t find out until you get home and look in the bag.
December 2022 by F Long
Always had excellent service till Stephen retired. He took the time to give reassurance and advice if needed.Stephen and his staff were so pleasant and helpful.Customers are now treated as an inconvenience: late or missing prescriptions, phone switched off or unanswered, rude staff....When I complained, I was advised to change to a chemist in Speke, who would be grateful for my business!I can barely manage the walk to Stephen's, but thankyou for the suggestion.
October 2022 by Vicky
Since Stephen left, this pharmacy is now a joke. Missing items, constantly waiting for stock, no communication, disgusting attitude and zero customer care apart from Sarah who is amazing.I strongly advise others to change to another pharmacy in the area or move to an online service like I did.
September 2022 by Chris Lawson
I and my family have used this pharmacy for over 40 years. I've always been very happy with the service but since Mr Stephens left it has become appalling. On the last 5 occasions I have been to collect prescriptions I have waited up to 30 minutes with no explanation or apology. On 3 occasions items were missing. I always go at quiet times during the day so that was not the issue. I've reluctantly decided to change pharmacies. I believe in supporting local businesses but it needs to be a 2 way street. Rather than improving their service they've now shortened their opening hours, not opening at all at weekends.
July 2022 by mal yates
Since Stephen left this pharmacy is very poor . Rude and dismissive staff, called this morning to pick up medicines which they didn't have in stock on Thursday ,only to find premises shut until Monday
June 2022 by noor wali
Unpropational and rude staff need trainingNo value of customer there And low stockWhen I collect my prescription was incomplete and no one told me
June 2022 by Gillian Bradley
I have been using this pharmacy for over 13 years, always found the staff friendly and caring. Recently things have changed drastically it doesn?t feel friendly or inviting when you enter the chemist. You?re kept waiting for long periods of time. It has certainly dropped its standards since Stephen left. There is no communication it?s very disappointing as it was such a friendly experience going there to collect your prescriptions. Now I only have Sarah to rely on in there, she knows her job and understand the customers, she is always happy to help I think a lot of us regulars will seeking help through Sarah in future.
June 2022 by aileen evans
Poor customer service. No one greets you or makes any eye contact with you when you enter. I thought I had turned invisible. Will get my prescription elsewhere. A Wilson
May 2022 by Sarah Campbell
Stephen is always very kind and helpful as are the rest of his team.
January 2022 by Frankie The ?Fb79? Butcher
Worst pharmacy in this area!Rude customer service , all staff need retaining.Poor communication with patients, stock always low or never in stock , couldn't get service due to lack empathy, personally I wouldn't even bother in future to use this pharmacy they need a better system or just close.
