December 2023 by Liza Betz
Really awful experience both times with staff. First time I went in, a staff member lied and said she didn?t have any gluten free bread (despite it being on the menu), and looked at me like I was an idiot. The second time, the entire time both member of staff were laughing at me the entire time, saying a little bit won?t hurt me- my diet is because I have an invisible disability and certain foods trigger my autoimmune disease to flare up and will hospitalise me. If your company provides options for dietary restrictions, expect people to come in with dietary restrictions and grow up have some respect for people- you don?t know what they?re going through. 0/5
November 2023 by Amanda Hodgetts
My daughter ordered a take away meal to be delivered but 2 of items were missing, food was cold, squashed and horrible so got on phone to Uber eats to complain but they said to contact Subway so she rang them and some gormless young lad on other end told her she'd have to go down and collect it...1 mile away! , no transport and raining heavily!. They only offered her a complimentary cookie! and refused to refund the 2 items missing. They told her the manager would be in at 4 o clock and they would get her to call my daughter which they never did!. So at 5 o clock and still no joy myself and my husband set out to the Subway a mile away getting soaked in rain. Upon arriving there we were met with 2 young lads who looked like they didn't have a clue!. No bosses around!. Explained why I was there and asked to see manager as was told she would be there on phone....lie!. Was just fobbed off on phone. She was never there. So I demanded one of lads got her on phone. She said she would not be offering anything as it was Uber eats fault yet food was still horrible tasting and missing 2 items! and we had been lied to and fobbed off on phone. No apology or anything. Manager was very rude and unhelpful and I cannot understand how Subway who is a big chain can leave 2 young lads on their own to try n run a shop and deal with everything when they havnt got a clue between them!. Shocking and shame on you Subway!. Won't be going anymore. Uber eats were quick to refund their mistake straight away but Subway nothing!. Happy to take your money, hide behind a phone and leave 2 young lads to deal with it all!. Disgusting! ?
October 2023 by Yoana Nikolova
my first experience there was quite atrocious. first of all, the line was huge which is understandable as it is a uni campus and that would indicate a popular spot with good food and good customer service (i assumed). i lined up and waited for 40minutes behind about 6 people. i was getting quite agitated as the staff were really very slow and kept wandering off in the backroom and leaving the sandwiches in the middle of making. i could see the people in front of me were also getting annoyed. i decided to overlook the slow pace of the distracted staff and when it was my turn i decided to order something new for it (the emperor wrap seemed very nice). and then things went downhill. the guy making my wrap (i have seen him there a lot when i go past and he is always somewhat distracted, moving incredibly slowly and looking out the store for some reason) tried to make it 3 TIMES because he kept putting it in the oven on the wrong setting and it kept inflating like a balloon (had me looking very shocked). he was also getting some topics wrong (in addition to his slow pace) but alas, after 10mins of watching him struggle (or more like he couldn't really be bothered) with my wrap, he gave it to me. i thought it would be very nice considering i like all the things in it BUT when i took my bite out of it it was as if i bit in some ancient papyrus found in the Sahara desert. it was BEYOND crunchy and it was disintegrating in my hands. i was astounded and struggled to eat it in embarrassment whilst rushing to the train station (i didn't expect it to take so long despite the size of the queue).still, i decided to give this subway another chance. i went there again and ordered the same thing. good thing the guy who made my wrap wasn't there and this other girl (she seemed nice, however the unbotherness must be shared between all employees of this subway) and she made a quite nice emperor wrap for me. oh i must add, there's often a lack of some ingredients and sauces which could be a bit disappointing sometimes.i decided to take my partner there another time because it was the closest sandwich shop. we regretted the decision 5 minutes into waiting in the queue. said unbothered guy who gave me the papyrus emperor wrap was there ALONE (may i add, there's always no more than 2 people on shift and they often leave sandwiches standing and wander in the backroom ???), slow, distracted and looking out the store, with 5 people waiting in front of us. we decided to give him a chance, but after seeing him stare out the window as if there's no customers to serve and asking a girl what drink she wanted 3 times we couldn't stay any longer. we went to the subway that is right behind the cafe nero 5mins away which was completely empty and the staff was super friendly and welcoming with complete visibility about their products and what they're putting in your sandwich. not to mention how quick the service was and how nice the food was! very very yummy baller, they served me. i will be going ONLY to that subway from now on :)in conclusion, this subway really isn't up to standard for the busy campus it is on. the staff needs to seriously improve their customer service.
October 2023 by Laura Hermosa Motera
This was the first time I went to Subway and they did not provide a good service. I ordered what I wanted and one of the girls cooking the sandwiches stopped making my order (I did not realise). Later, another girl (the youngest one) asked me roughly what I wanted, and thinking of my order being already done, I told her that I was already attended by them. Apparently not. My friend told the boy in charge of the payment that my order was not done. The young girl cooking the sandwiches replied rudely that she asked us for that. They gave me an incorrect order but I did not want to cause any more problems so I said nothing else. I understand that dealing with costumers face-to-face might be difficult but it is not easy being a costumer and having to face this disrespectful lady either. I don't think I will come back here.
October 2023 by Ellelively Moore
Had really good experience in that store.The girl I think she is the manager was very nice and polite and offered options when I asked for something that wasn?t there.Highly recommend it.
October 2023 by Dionne Mcloughlin
Had a great experience at this store, I was served by a brunette girl named Julia. The food was so fresh, and the service was friendly and quick. Will definitely return to this store in future.
October 2023 by UK Goverment
The food and staff at this Subway is always amazing, Julia I believe her name was is amazing and helped me with my
October 2023 by Ashik Shibili
The hygiene, quality off the food served and the service was not at all acceptable.
December 2022 by tharun prasad
I had the worst customer experience. The scanner didn?t work, some of the sauces were unavailable, not to mention the staff behaviour.
August 2022 by Rhys Paul Jones
The strawberry blond girl who I think is called Brooke is always kind and considerate. She puts just the right amount of sweetcorn on my orders and toasts the cheese to just the right temperature. DelectableFive Starts!! ??
July 2022 by rhyspaulj
Visted subway for lunch this afternoon. Brooke handcrafted a sandwich exactly to my requirements. Presentation was fantastic. Will definitely visit again
May 2022 by Matthew J
I rarely eat here, but every time I've visited, the service has been slow to say the least. This is despite the fact that there are usually two members of staff behind the counter and an average sized queue. I remember once it was quite busy and I spent longer in the queue than devouring my sandwich! On the plus side, the cleanliness seems OK (not typical of all Subway stores). Some of staff, in all fairness, are quite friendly, however a few more smiles from the crew would not go amiss. If I were you, I would walk 30 seconds down Brownlow Hill to Greggs instead for a better experience.
March 2022 by Layton Smith
Staff are very friendly especially the tiny blonde girl and Abi or amy ( hard to work out the name badge)Definitely will return. Thank you guys.
December 2021 by ??? ????
Thank you May and Sam ! Delicious ? sandwiches.Great staff , friendly and very welcoming! Definitely coming back soon.
November 2021 by 929pays
absolutely awful . do not WORK nor EAT at this subway. employee got fired for questioning about his pay after working there for 3 WEEKS and was fired with them claiming his ?closing shift was poor?. he was made to close on his SECOND SHIFT with minimal training and they had not told him anything about his closing shift UNTIL he questioned about his pay one last time. he is now taking the situation further in order to get his deserved money. PS: he was the only person who properly cleaned the counters. the work stations are FILTHY and never cleaned out properly and have grime and rotting food stuck between every box.
