August 2021 by M (Shell)
I went here a few times yo open a bank account for my daughter. The first time I made the appointment the bank employee a male made the appointment didn't asked for my bank details because this is my bank. He just wrote down my details on the computer I go in on the day it was made. This man was off. The other employee a female said oh we tried to ring you to cancel the appointment but you didn't answer the phone. Said and your appointment was 9am. I said it was 10.30am and you didn't ring my mobile because my phone is always on. They said they left a voice call which they didn't. They wouldn't let me use the reference letter from my daughter school. They asked me to get another reference which I did. It said on the letter how they knew my daughter. It ever said for them to ring up to speak to the school and her teachers etc. I made another appointment on the Saturday. When this next appointment was made it was sent to straight to my phone and emai but the first one wasn't. I go in with my daughter details. The second reference letter from the school. They wouldn't take it again because it didn't say how long they knew my daughter. I said it has a letter head of the school everything you asked for. It says to ring up the school so you can find out the details that way. In the end I asked can I speak to other employers there because he knows me my sister because we both used to work with him this lady said no I said I would like to see him. She wouldn't let me. I told my sister she told her friends who still work for TSB but in different branches they even said this lady was being really difficult here want I bought in was good enough she should have taken it. I now made another account in a different bank because of this lady and I hope my daughter has not lost out on her school bursary account because I was told by my daughter school she needs her own account. This has been going since around the beginning of May. With covid the Bank account appointment I made with the other bank was cancelled twice because of I had to self Isolate and the employee of the same Bank were we have another appointment next week.
February 2021 by Derek Moores
A very good bank,outside atm when closed staff very helpfull and covid alert social distancing in place would recommend to open currant or businesses account contactless debit card ?????
November 2020 by Junior J
the best bank my mither was scamed 100 pound was stolen they helped and directly transfered the 100 pounds back becouse of the managers and the workers help thank you TSB much love
October 2020 by Shafiq A.
Helpful staff. Modern interior.
May 2018 by Liss Rose
Rude staff - go Charlotte Row or Mt Pleasant instead
January 2018 by Clive Morris
Worst bank. Staff mocking Disabled and elderly customers. And then lie when complaint raised
Disgusting behaviour they should All be ashamed. Vile nasty !
March 2017 by Marian Matys
OK, not extra clean for a bank but good service
November 2016 by Peter Jones
Brilliant bank. The staff and manageress are brilliant. They make you so welcome. I live on the Wirral where there are no TSB,s but I wouldn't move because I've neve known a bank so friendly.
