March 2024 by S B
Thanks to Christy, I had a fantastic experience with Vision Express Liverpool. Travelling up from London, as a customer of Vision Express in Walton on Thames, Surrey - I called Christy as i had forgotten my contact lenses and was already en route for a 3 day stay in Liverpool. Christy managed to locate and reserve for me the exact contact lenses that I needed within a few hours. By the time I arrived in Liverpool, the Vision Express team were waiting for me and so too were the contact lenses. Panic over. I wanted to write this because the services and courtesy and attentiveness provided by Christy were so greatly appreciated and taken the worry and stress out of my trip. Thank you Christy and Vision Express Liverpool.
February 2024 by Holmsie 91
Big thank you to Elizabeth who did my contact check up and took the time to listen to me and help fill in my D4 medical form correctly. Absolutely amazing service all round including the ladies down stairs who helped pick my new glasses and have amazing customer service! Thank you to everyone who helped me!!
February 2024 by Mike Manley
Appointment at 12.15 - arrived at 12.01, booked in and sat in waiting area. Another person arrived 10 mins after me for a 12.15 appointment as well, but there was no trace of his appointment - he was asked to wait and they would squeeze him in. 2 more people arrived 30 mins after me. All 3 were seen to as I was left sitting there with no acknowledgement or enquiry as to who or what I was doing there, until it reached 12.55 when I had other places to be and that was when I walked out.
January 2024 by Aaron Geoghegan
What an amazing experience! Professional, kind and honest service. I want to personally thank Sophie for her expertise and friendly demeanour. Sophie you are truly brilliant - Aaron.
January 2024 by ??
I wanted to fix my glasses with small screw. The man who served me was so nice and kind, also fixed it very soon. I would like to visit here agian when it comes time to change my glasses. Thanks for the kindness.
December 2023 by Bindiya Gurung
The ground floor is where you can choose your glasses, make appointments, discuss adjustments of the glasses, basically go through all the business aspect. And they have an eye check up clinic on the first floor with friendly staff and a qualified practitioner, she is very lovely. They have recently gotten new machines, which saves a lot of time and have improved my experience.
December 2023 by Rebecca Fearon
Really friendly and informed service.
November 2023 by Hayley Lorraine
Fantastic customer service I came in to have my glasses tightened and the lady did it within two minutes no asking for proof of purchase or anything wonderful.
November 2023 by My Mom
Visited today.Gemma the woman who served me was absolutely exceptional!She was so kind and chatty. Made me feel so at ease. Will definitely be staying with this store in the future ??
October 2023 by Thivashni Naidoo
Amazing service, extremely helpful and friendly staff. Special shout out to Mia for going above and beyond in helping me get what I needed in record time .100 percent recommend.
October 2023 by Susan Fell
Yesterday I met four members of staff during my consult. All very professional and friendly. Excellent assessment and they fixed my glasses too (hadn?t realised they were broken!). Would highly recommend. Feels like a private service, not a chain.
October 2023 by Simona Visockyt?
I like this place it?s nice and comfortable, friendly staff. A very friendly Mia who not only gave me advice but also helped me choose my glasses today. Communicated in a friendly manner and always with a smile on her face. 100% recommendations for this place
July 2023 by Geoff Hobbs
Always very happy with the service. Love the new look
July 2023 by tracy rees
My husband has autism and struggles with various things. A lovely lady called Helen helped us on Friday 30/6/23. She was amazing. Very understanding and friendly. A credit to your team.
July 2023 by Safia Shakil
Been with vision express since I first started wearing glasses, they have been amazing and I can't recommend them enough!
