January 2024 by martin christopher
Came with 3 girlfriends excellent courtesy to us all..quick service and quality
December 2023 by Aimee Hughes
This Christmas Eve, I came into Caffè Nero for a warm drink and a snack as a treat for my family. We got mince pies for my son, but a-soon as he put his fork into his pie a hair had been embedded inside with cream covered and dripping off the sides. And the drinks were cold to touch. I really didn?t want to complain due to my social anxiety but I felt I had to. this year has been very difficult for us parents with money and trying to make are kids happy. And all I wanted to do is at least give them a good Christmas this year and with the money I have got from my elders to give them the Christmas they deserve, i went here but I was very dissatisfied.
December 2023 by Xhoi Bibaj
We visit Neros at least twice a week. I was so pleasantly surprised by this little handwritten Christmas card this morning. Thank you Caitlin and the team.Management changed not long ago and it has definitely been so much more pleasant to go there staff/service wise since. The new manager used to work at the other Nero in town and i have had nothing but a great experience whenever served by her, she leads by example and it has really shifted the culture of service throughout the whole staff.The only thing i must say is that the place ( downstairs) is in desperate needs for a make over. This is not down to staff but ownership.Southport is a coffee shop town, Neros is located perfectly and conveniently in the middle of town, a refurb would really boost up business and make it so much easier for the team to keep on top of cleanliness.Nevertheless thank you to the team for always welcoming us. Merry Christmas All!Joey, Chris and Mr Kai the cavapoo :)
December 2023 by Darren Johnson
Excellent friendly service provided by all and overall great atmosphere.
November 2023 by Oksana Hryniv
so dirty.We have very nice town Southport why we haven't nice clean and tidy coffe,?Why? Close for repair all of them Costa, Nero ,Starbucks too.And open nice ,tidy and spotless coffe shop.Because it's not possible to eat or have coffee there,discasting.
November 2023 by tyler obrien
When I went in the other day, I needed to change my baby and the staff member Caleb were nothing but helpful pointing out where the toilet was. Also want to shoutout Lewis who works there too, always great with my
October 2023 by A.J. Bouton
Oh dear, what's happened here? It's absolutely filthy. I understand why customers prefer to sit outside on Chapel Street rather than in. Dirty tables, worn out laminate flooring, knackered furniture, paint rubbed off walls, litter and cigarette butts blown inside (and ignored), you get the picture! It's so uninviting. Surely this needs a visit from an area manager and a serious refurbishment done, pronto!We like Nero because the coffee is consistently better then the independent cafes who often serve something that resembles dishwater, not even vaguely tasting anything like like a proper espresso coffee. Nero are baristas and get it right, BUT given what you pay these days to sit in their shops, the surroundings count for an lot, and we couldn't wait to leave. Wipe your feet on the way out! Lord street Nero comparatively much, much nicer... cleanliness, decor, staff, service etc. Enough said!
October 2023 by Peter Howard
Use regulary when in Southport for Coffee and sit Outside.Needs a Good Refurbishment, looking Tatty.Well used by Shoppers etc, in a very central position.
October 2023 by CHRISTINE PARRY
Excellent staff, very pleasant and helpful.Comfortable surroundings.Didnt eat , just had drinks. ?
October 2023 by jude cropper
Cold coffee. Unfortunately the staff are more interested in chatting. This is not the first time. Will just go to Lord Street in future.
September 2023 by Andrew Roberts
TERRIBLE STAFF SERVICE...STAFF HAVE A BAD ATTITUDE..!!! the place is so so dirty..I ask staff to clean a table and they became aggressive!!! I left and went to COSTA COFFEE across the road COSTA COFFEE EXCELLENT QUICK SERVICE AND POLITE STAFF ... !! ASLO TOILET DISGUSTIN !!!
September 2023 by Terry Iddon
Good ? coffee ? good service and a good
August 2023 by dennis logue
Visited at lunch time fairly busy.staff coped well with a onslaught of people in queue.tables cleared quickly both inside and outside clean toilets and dog friendly. staff..pleasant and helpful.Wheelchair accessibility: Room in cafe to move around and good sized toilet on ground floor
August 2023 by THE_ARAB-MANCHESTER
Visited this cafe on Wednesday, and the only words I have to describe it are filthy and dreadful. The tables were dirty and we had to ask to have them cleaned. The toilets were filthy and had no toilet roll. The place needs shutting down and needs a full revamp
August 2023 by scddck
This place is filthy. The floors really dirty as was everything else including tables and seats . Skirting board have never seen a duster or a wash cloth. Food cabinet nearly empty and member of staff said ?oh there will be a delivery tomorrow?. Def not return there
