September 2023 by Isaac Craft
Terrible service. Asked to activate a dormant account, told that I was an inconvenience and had to come back in the morning on a working day. Just tried toopen a business account. Told they don?t do it as now part of Lloyds - and when I asked which documents I should take with me to avoid going back and forth. I was told to look online. Never plan to step foot in Halifax again.
August 2023 by Jools Gerrard
Blonde hair lady and other member of staff very rude card machine faulty it took my card went in very nasty behaviour explained I needed my card to get home. Left stranded with no money to get home and one completely I ignore me said it wasn?t their problem staff need training in customer service would never use this branch again 1/7/2023
June 2023 by Andrea Pactor
Blonde hair lady cashier very rude, unfriendly, angry, unhelpful, the list could go on. (02.06.23)The sign on the counter facing the customers asks for them to show respect to the staff. In my opinion the sign needs to be reversed for this particular cashier to read.The colleague next to her was absolutely lovely and engaged so well with all her customers. If only we?d got her, my review would have been very different.This staff member would very much benefit from attending a course on good manners towards customers, particularly those who are elderly.
April 2023 by John Gibbons
Called in today 25 march and one member of staff lady white hair was so rude to an older man he only wanted to ask a question and she shut him down abruptly I had to walk out, if she can?t handle a cashiers job then leave and give to somebody who does, this is not the first time I have seen this woman rude get a grip love maybe take early retirement !!!!
November 2022 by Steve Scott
I cancelled my account today. The staff are disinterested. One member who dealt with me didn't know what they were doing and kept calling me mate. I remember opening my first account some 50 years ago to be dealt with by professional staff.I moved next door to the Skipton and what a breath of fresh air !! Sorry Halifax you need to do a lot better !
July 2022 by Mark
Terrible scheme that makes staff choose pronouns. I refuse to be told / advised what to call a make or a female. I won't be banking with this bank ever again.
July 2022 by anthony marshall
Been in Southport branch today the rudest lady I have ever come across on the window miserable rude speaking to you like a child come on Halifax get rid of these old miserable woman get some new blood with customer skills ps blonde lady in her late 50?s
June 2022 by FRANK YOUNG
I didn't feel that the Counter Staff live up to the current T.V. Advertising Slogan ?
October 2021 by The David
I've never had an issue with Halifax overall as a bank. Though, the staff here seem unhelpful and unapproachable. I went today at around 12:45pm, it closes at one. I had to simply cash a cheque.There was no smile, she did not seem happy, and after a group came in behind me, she looked at the clock and appeared to let out a tut to herself. It made me feel awkward.This branch really needs to do something about how friendly their staff are.
July 2021 by Galloping
Lovely branch and staff
July 2021 by Deb Greenwood
Helpful, friendly staff
July 2021 by keith maclennan
I visit this branch as rarely as possible. Every time I do, I have a poor experience. Staff are unfriendly and have no idea how to treat customers. Sometimes they are wilfully obstructive.There is no privacy; customers are expected to discuss their affairs in the open. On occasion, my affairs have been handled in a manner that can only be described as incompetent. This is one of the worst bank branches I have come across.
January 2021 by Deborah Greenwood
Helpful, friendly staff
September 2020 by Keith Knowles
Halifax in Walton Vale closed. Halifax in Bootke Strand closed for refurb. Been calling branch in Southport ALL DAY to see if they are in operation and also have a counter service. My 91 year old mother is too old to use a card.
September 2020 by M.K.O
Staff at the Southport branch not friendly or helpful. Considering they are closing branches down you would think the staff would go that extra mile and be welcoming. Unfortunately not at the Southport branch. Avoid if possible.
