March 2024 by Tina Parfitt
Always a friendly atmosphere
December 2023 by Graham Rimmer
I bank with the Royal Bank of Scotland and have been having trouble with my debit card and their mobile app. A very nice lady helped me to sort out some of the problems.NatWest now accommodate RBS customers to a large extent since RBS has now removed all its Southport branches and the nearest are at Preston, Lancashire and Liverpool, Merseyside both 20 miles away.
December 2023 by Steve McNally
Staff are always friendly and helpful, nothing is too much effort for them.
July 2023 by Stephen Mcgreavy
staff at Southport branch are always helpful, polite and do all that is possible to help. Thanks
April 2023 by Barrington powell
Long cue waits. Standards slipping and constant badgering to get you to use their online service. The open space does not work, which further exasperates the situation. The fact you have staff roaming around looking as if they are busy and yet cashier desks are empty with signs saying ?we can help you with all your banking needs?; also adds insult to injury when on two occasions I have had to walk out of the bank without being able to access the information i have needed and fellow customers have left the branch with their eyes also rolling and looking equally dejected. I am aware this is not isolated and is happening across the board of all major banks in England ( however it does not appear to be happening in Scotland) The bank was at the heart of the community, along with the post office, sadly the essential checks and balances of good banking and customer service is now being replaced by a focus to get people onto a digital banking platform where the same scrutiny and detail is not as apparent. The reflection of the five star service they have got is bewildering, considering what i have seen first hand. One member of staff is great but since the constant closure of RBS and local branches such as Ormskirk closing followed by further store closures it is clear the branch can not cope with the additional influx. I have now started to take money out of my account because of the appalling service. If i could give it zero stars i probably would.
April 2023 by Barbara Godfrey
Is an amazing place with lots of great fun places. A must for everyone to enjoy.
November 2022 by Steve Yates
Great customer service
November 2022 by Paul Anthony Gardner
Great Service
