November 2023 by Norma Walsh
No one answers the phone when you ring.rang for over one hour .very poor customer service.
November 2023 by Sophie Holmes
Actually the worst service I?ve ever received, currently cancelling my contract and going with another provider!!!
October 2023 by Jack Ryley
Called in on Saturday with a query about my phone and could not have been treated any better anywhere the assistant Kevin was absolutely brilliant and couldn't do enough for me and explained everything in a way I could understand .even though I live in bolton I will definitely call in again when my contract is up ..many thanks Mr ryley
October 2023 by jay 120
I will just echo what another person has said in regards to customer service.Staff very abrupt and not very understandingI visited with my son to resolve issues with the service. Both me and my son felt uncomfortable in the staffs approach which felt very argumentative. I just left and decided to cut off my service and any future engagements with 02.
October 2023 by Patricia Judge
We visited on Saturday and they were so helpful and sorted our problem quickly and professionally
October 2023 by Marcus Maxfield
staff very rude
August 2023 by shirley O'brien
I have always had a good experience in the past in this store . Very helpful staff . But on this occasion the staff member was very abrupt. It was a simple query for the visit . It might be a good idea if further customer service training is given to this staff member , as it lets the whole team down.
August 2023 by Richard Roberts
Staff are always helpfull best o2 shopive been to
June 2023 by Jayne Spencer - williams
Lost a £150 purchase for not taking £10 for airpods for a 15 disgracw
February 2023 by tony Blackmore
I went in this morning to buy a £200 phone. I knew the make and model I wanted and the internet confirmed it was in stock. The model on display was not working. The first assistant said that apparently they had problems with the charger. I asked could they attach another charger. This must have been above her pay grade because she asked me to sit and wait for one of the other guys. After 15 mins one of the guys came to serve me. No he couldn't help because it would take 'Allen keys and things' to unlatch the phone. Nor could he open one from the stock room. At that point I left to go Argos. It was £15 cheaper there. I'll let you decide if you think that is good service.
December 2022 by Peter Smith
Went to the O2 store in Southport today because I couldn't get any help from O2 online.Nathan at O2 in Southport was great he was very knowledgeable,helpful ,& friendly. He fixed my phone & I was able to make phone calls again & have wifi calling.Thanks again Nathan.
December 2022 by Geoffrey Jackson
Called in today for a screen protector and case for my new Samsung phone. Was served by Daniel who fitted the protector and set the phone up for me. Great service. I would thoroughly recommend this broch of O2.
November 2022 by Kev D
Had an excellent visit here today. Had some issues with my phone and the team in store were simply fabulous! They totally understood my concerns and were able to get my phone working again in what felt like no time at all. Would certainly recommend, 5 stars!!
October 2022 by Len Orford
Super Service. Great Result. Staff incredible. A shopping experience
April 2022 by Sue Dykes
Had a problem with new phone Lee sorted it out. He was professional and helpful. ??????????
