November 2023 by El Beo
Food was contaminated??absolutely discusting and a waste of money I feel so unwell now
November 2023 by Dripped Out
Got really ill after eating their pizza on two occasions. I will never be returning?
November 2023 by ally
Pizza took 1 hour 30 to arrive, when it got here it was stone cold as were sides. Phoned to ask about delivery as app said out for delivery for 35 mins and we still hadn?t received our food. Person on the phone said 15 more mins and didn?t give any other apologies or details. Delivery guy, when he finally turned up, didn?t ring the doorbell but pretended to (we have a ring doorbell have watched back) all in all totally shocking. Do NOT recommend.
October 2023 by K
Every time I order always late and when I ring they are rude. I ordered 2 hours in advance and still 20 minutes
August 2023 by Megan reilly
Hands down the worst takeaway I've ever had. 30mins late and was freezing. Didn't answer the phone for 20mins and then were rude and didn't want to resolve the issue.
July 2023 by Maz Power
Staff are extremely rude.Placed my order online and received an email with a link to the tracking page at 18:12. I clicked the link and left the page active while the progress of my order updated. I seen my order was handed to a delivery driver so awaited my food. I received a notification to say my food had been delivered at 19:57, I had not received my food but waited for a knock at the door. It got to 20:10 and my order had still not arrived so I called the restaurant to be told the driver would be there in 5 minutes. I waited for a further 10 minutes and still no food so decided to call again to provide directions for the driver.I was told the driver was 5 minutes away and I said I had been told that already and was rudely hung up on.I called the restaurant back several times to have my calls rejected. There was still no sign of my order and it was now 20:35. I decided to drive to the restaurant to speak to the manager or request a refund. On my arrival there were 3 customers in the shop so I decided to wait until the customers had been served and speak to the staff to save any embarrassment. While I waited 1 custom was served while the other 2 customers were ignored, not served and eventually walk out of the shop in frustration. I then waited 10 minutes for a member of the staff to appear from the back so I could as for the manager to discuss my situation. Not one member of the team came out to the service counter, they peered through a window from the glass and could see me waiting but decided to ignore me. A delivery driver walked in and also ignored me. I was completely ignored for 10 minutes and gave up after no staff approached me.I find it crazy for people to work in a customer service role with no people skills, can be so rude, abrupt and treat customers awfully like it is them in the wrong.....don't work in that type of role then!?
June 2023 by justin odowd
Brilliantly made pizza.used the app and collected two xxl pizzas in no time at all.nice and clean with super efficient staff.
April 2023 by Jo Robinson
The pizzas were good and ready quickly but it's bloomin' expensive. Only ordered from there as there was a 2 for 1 offer, but it still came to as much as I could've paid elsewhere without a deal.
April 2023 by Dave Carr
Do not order from this pizza place you will not get what you ordered and get told you have to accept what you get delivered what a joke
March 2023 by Christopher Whitelegge
Definitely Better Pizza And Better Ingredients Really Enjoyed Would Have Again Highly Recommend To My Friends To Get As Well
February 2023 by natb405
Food was late, cold and was missing items that I ordered. When I tried to ring no one answered the phone q
February 2023 by Damian Miah
Used the app and got email confirmation at 21.43.
App said "enjoy" at 22.09, food still not here
Called 20 minutes with no answer.
Used a different phone with a different number and when they picked up was told that the driver had just left, then be told he left 15 minutes ago. Was promised the food would be warm. Queried this as he left so long ago. Was told that she couldn't do anything for me and to take it up with the driver as they had ran out of stock and also could not refund as the manager was out of town. Refused to let me speak to anyone else and also was unable to refund for 2 days until the manager got back. Food turned up cold and upon asking if it was hot was told by the driver that it was warm. The box was cold and sent back with the driver immediately. We now have no food at almost 11pm and have been told that the manager will call us in 2 days when he returns.
My partner just had a call from Sebastian (the driver) 20 minutes after he had left from a private mobile number (does this breach gdpr as I know your driver's do not have a company mobile phone provided!?) Shouting at me because the food was cold because he was "12 minutes drive" from me. When challenged about raising his voice to a customer he hung up. This was not the mobile number I registered with Papa John's but my partners phone we used to call when we had no answer when calling from my number.
This is the service from an international company I'm discussed. I'm expecting to hear back from your manager within 24 hours with a refund and an apology.
January 2023 by Richard Goodacre
Ordered pizza online at 19:28 for delivery. The order, according to the website at 20:24, said the order was still being made. I went to the store by 20:40, (1hr 20mins after the order was made) following a large number of ignored phone calls (30 in total) and they said they would NOW make the order. Their excuse was that they had a ?limited supply of cheese?. At a pizza store!No update had been provided to the order online. And I was not the only one in the store complaining about a late and un-updated order. When I got to the store, their phone was still ringing and no one was seen to even bother answering a call. The store wasn?t even busy. I was told the order would take 10 mins. 25 mins later I was leaving the store with my pizza.Worst Papa John?s I?ve ordered from. No apology or discount even offered (other than a refund of the £1.99 delivery fee). Defeats the whole point of delivery having to collect a pizza! And fast food.
January 2023 by Niamh Ellen
Horrendous been waiting nearly 2 hours for 2 pizzas and 3 sides.
November 2022 by Hurdless88
Ordered XXL Pizza half meat feast and other half pepproni , and it was absolutely delicious, service very quick ready in 10 minutes and lovely helpful gentleman who served us.
