January 2024 by Pamela Betts
Quick process with experts along the whole customer journey
December 2023 by Alesha Jones
Exceptional service and quick and simple x
December 2023 by Lee Cannell
Staff always friendly and helpful, also good amount of parking
December 2023 by Susan Alcock
Was made most welcome ...was treated with respect and efficiency...wasn't pressured to buy as eyes were little difference....customer service here is excellent
December 2023 by john bowen
My visit was necessary due to the fact I had broken my glasses beyond repair. The young lady who dealt with me was very helpful and answered all my questions and helped me choose frames and was able to tell me all the prices. The down side was that the price was very high (virtually £300) which was a lot to find out of a pension, No I dont get free glasses or dentist treatment because of being £10 over the pension credit threshold, so I have to pay for everything. A good service but getting very close to the unaffordable prices.
December 2023 by Adrian Jones
Bit pricey but know their stuff. Staff good.
November 2023 by Frank Frost
Happy with my verifocals and free sunglasses ? ?
November 2023 by Shadsters Gaming
Very friendly professional and helpful in making spectacle decisions and eye test as well as hearing test they are with you every step of the way
October 2023 by Deano
A great experience with the team. My gran has Alzheimer's and they were all very kind and patient with her. Thank you
October 2023 by Elizabeth Appleby
I felt like an honoured guest at the shop. Excellent service and a lovely team.
October 2023 by Donal Morgan
Excellent staff whoever you deal with. I?ve used this shop in Wallasey for years. I wouldn?t go anywhere else.
October 2023 by Dave Douglas
Quick and easy visit with expert service as always.
September 2023 by Robert j Morgan
Decent service. Glasses were my best pair to date
August 2023 by Leona
Booked hearing test online. Arrived on time and informed staff I had arrived, was told to take a seat. It was a very busy day and I assumed the audiologist was running a little late which is understandable so was happy to wait a short time. During my 30 minute wait I got speaking to a lady sitting next to me and it became obvious we both had hearing appointments at the same time. We informed staff that something was wrong and eventually the audiologist came out and informed us we had booked private tests and it would cost us £59 or we needed to go to our GP to sort a referral. Regardless of whether we were happy to pay private or not we had both been missed and wasted over 40 minutes of our time. The audiologist was just about to take another customer in and given the tests can last 60 minutes plus we would have had to wait further before either of our appointments. The audiologist informed us we could have a hearing screening test but we would need to rebook online. I explained there is no ?screening? test to book as I had booked online for this appointment. She then said I would have to call the store to rebook this appointment. I was already sitting in store at this time, it seemed a little pointless. She then informed me I would need to call another store. A complete waste of time for both myself and the other customer with no apology. Wouldn?t recommend this store for hearing.
August 2023 by Esterlina Black
From the reception and to the optician in charge of me, they were all friendly and accommodating..helped to resolve my eye concerns ..happy customer indeed..
