January 2024 by Cat Heaton
Came with a voucher which was supplied by way of apology for a major mess up over a birthday booking. There were 3 tables occupied but we had to wait to order then when finished nobody came to clear the table or ask if we wanted anything else. We had wanted to order coffee but hey nothing like being ignored to change your mind!!! Have had 1 too many issues with this place now...Will NOT go again. Not recommended there are many better options nearby!
January 2024 by L D
Not even worthy of 1 star ! Poor service, Christmas dinner appalling even though it was booked, paid in full and pre-ordered 2 months in advance.We did get a full refund, but clearly not the point !Poor service, no communication between staff, waitress when you could actually find her was very non-chalont about the situation, booked in for 3pm Christmas Day, no acknowledgment from staff, waiting until 4pm for starters, eventually got main course at 5.15pm?.. cancelled deserts & obtained full refund?..left at 6pmCouple sitting next to us walked out after nearly 2 hours waiting for starters !Don?t waste your time or hard earned money on going here.Avoid Avoid Avoid !
January 2024 by David Jackson
Liked it good hot food nothing was a problem plus wasn't too busy which we thought it might have been really reasonably priced thanks beefeaterWheelchair accessibility: Was a ramp from the carpark to the front door
January 2024 by Colin Ingram
Christmas Disaster:What a disappointment. Slow to be seated. Evenually gave up and went for own drinks.Tables sticky, cutlery dirty.Starters after about an hour.2.5 hours after arrival had not received main course.Gave up and eventually got refund.We paid up front, they knew what we pre-ordered - how can it be so bad?Felt sorry for staff who under normal service would all have had healthy tips - shame on the management.Ratings of 1 star too high but that was the bottom number available.
January 2024 by CarMadUK
The Glegg Arms ruined our Christmas day !Where do I even begin ?! Sat for 1 hour waiting for someone to even acknowledge our party where their sitting waiting for our starters which we had all pre booked and paid in full for. Eventually starters came and the waitress collecting our plates half cleared our table and didn't see her again. Another 1 hour 30 minutes later we still had no sign of our mains. After constantly complained the food turned up and wow it wasn't even worth waiting for. Rock hard vegetables, just about cooked roasties, stone cold turkey all in watery thin gravy.We didn't even stay for our paid for deserts. Every single family and couple dining in there was complaining about waiting times for food, some even walked out before their mains even came when we told the waitress they had gone she just shrugged her shoulders and said oh well. We got a full refund but sadly it still wasn't enough, Christmas day happens once a year and your dinner is a main part of the day and it was ruined.I was warned about the Glegg Arms and I won't be going again.
January 2024 by Ashleigh Ingram
We were really excited for what seemed to be a great Christmas Day menu which was pre-ordered. Our booking was for 3:15pm which was what we thought to be the second seating for the lunch.On arrival, like many patrons, despite not being busy, we were left standing in reception waiting to be seated for at least 10 minutes. When eventually seated, after another 20 minutes we went to order our own drinks at the bar?..The table was sticky and dirty, we cleaned our cutlery with a hand sanitiser before use. Bathrooms were not attended to either.The starters for the pre ordered meal arrived after an hour. They were underwhelming, the cheese fondue starter as in the picture was bland and un appetising.After chatting to other patrons, some who had waited 3 hours for the main course, some who gave up and left, many who did not enjoy the meal, we made the decision to cancel our pre paid booking.The only redeeming fact is that the restaurant gave us a full refund and apology for what was a terrible experience.It could have been a better experience if the manageress was focused on customers and not stuck in the kitchen because they were clearly understaffed.We were not expecting a gourmet meal but certainly we would expect a better quality and a better experience for the price.Management should have been hands on and available, staff are clearly overwhelmed and overall we certainly will not be back for Christmas.I hope this review will help new management to give patrons a better experience.
January 2024 by Bethan Hughes
We went for Christmas dinner we had a rocky start with customers telling us to leave as they had waited a long time between courses however our experience was much different we was there for just under 2 hours with all 4 courses served and a very friendly and helpful waitress who made us feel very welcome and nothing was too much food was very enjoyable. Thank you for a lovely end to our Christmas Day.
December 2023 by Moomoo La Cow
Unfortunately, our experience was not good. We had a table booked for 5pm and arrived in the restaurant at 4:50pm. There were a handful of tables already seated and we ordered at 5:15pm.By 6:15pm we had not received our food and when we queried were told it would be out in 10 mins. However, tables that had come in after us had ALL been served.At 6:30 we complained again as we gad booked the table at 5pm to enable us to be somewhere at 7pm.We had all (6 of us) purchased the Premier Inn meal and breakfast, so all bar myself had opted for main and dessert- not to be. We rushed the meal and no time for dessert at all. we were half an hour late for our event too.Staff were friendly but the food prep and service was too slow.We were refunded for the meals, which is appreciated but it ruined the evening.
December 2023 by Sarah Hall
Waitress had a bad attitude and barely spoke. Half of the menu items unavailable alot of other tables were leaving. One table next to us had to send the food back because it was cold. Food was pretty gross. No interaction with our children, christmas menu was not christmassy at all. We were on a deal with premier inn yet nothing was explained to us so bill was incorrect. One other lady staff member was helpful when sorting the bill for us but the young girl couldn't be bothered. There was a poor lady crying in the toilet because they had messed up an order for her and a big table.We had breakfast already booked for the next day and after the evening were not looking forward to it... Luckily when attending breakfast all of the staff were friendly and helpful so this was a much better experience.
November 2023 by Michelle Houghton
My husband and I went for a Sunday roast. Oh my goodness it was amazing . Food was delicious and hot. Our server has polite and couldn't do enough for us.
November 2023 by James
A friend took me here for lunch as we were in the area. I had steak and chips with sticky toffee pudding for dessert. Both were really nice. Hope to eat here again in the
November 2023 by Ande Frankland
They let us do a walk in which was very kind of them. The breakfast food however wasn't up to a decent standard so overall a let down. Bacon was plastic, sausages were powdery!? Mushroom were dry instead of oil fried, out of hash browns and the toast is part of the self serve which we didn't realise until after.Service was great! except for one very stressed member of staff but we will let that slide and give it a five overall for being accommodating and friendly.
November 2023 by Bawns
Called in for lunch today and the service was excellent. The lovely waitress who was Polish was helpful, efficient and really pleasant, going the extra mile. Other pubs should take note as the service at the Clegg arms was
November 2023 by James G
A friend took me here for lunch as we were in the area. I had steak and chips with sticky toffee pudding for dessert. Both were really nice. Hope to eat here again in the
September 2023 by VictoriaC474
Below average in every way. Beefeater are bleeding this place dry, when 20 years ago this place was a thriving family pub. I can't believe how low people's expectations must be to rate this place highly. I genuinely believe you get better service and cuisine at the shell garage over the road. Someone please buy this pub off Beefeater. Brunning & Price show what is possible, and this place would be a goldmine under good management.
