March 2024 by Emma Fawcett-Eustace
Great experience through out. I have 49 years experience with glasses and 38 wearing contacts. This was by far the best service I have ever received. Both the teams for glasses and lenses are dedicated, knowledgeable, professional and highly competent. Thank you. ?
February 2024 by Alan Brown
Light comfortable frames, excellent visibility. Many thanks.
January 2024 by Phil Caffrey
Wanted to try contact lenses. Had my eyes tested and the a follow up contact lens consultation the following Tuesday. Was told trial lenses would be in by the end of the week. Rang Saturday morning - presumably a peak busy day. Person I spoke to told me that there was "nothing in the cupboard". I gently pushed for a check of the system to find out what was happening. Was told they didn't have access to the contact lens system and that their colleague didn't either - only the optician had the access. So I asked that when the optician had finished with their patient, they should check the system and ring me back. I got the phone call back about 20 minutes later. Turns out the optician hasn't got the right access either. What a shambles. Looking at the reviews, I don't think I'm the only one who thinks that Specsavers Upton is a bit of a mess.
December 2023 by Michael Harrison
The optician is amazing she gets 10 stars from me,and most of the staff are very helpful even tho I can be a bit off at times mainly a great service,in both departments eyes and earsBut the way the manager treated me over a refund and refused to re issue my NHS vouchers is outrageous.I did not realise specsavers is a franchise and there is no where really to make a complaint only on social media,not much help when most people who use specsavers need glasses a phone number would be helpful.I did like some of the of the cheap frames they had and I used all my uc of £117 to purchase 5 pairs of glasses from the Birkenhead branch as I am forever losing glasses and the cheap ones are more me as I?ve never had much of choice before my cataracts and I am to scared to have a £50+ pair as it?s like chucking money away.
October 2023 by Steve McMahon
Optician for exam really good. A member of staff really poor when told prescription was not right.
October 2023 by Diane Griffiths
I visited upton branch today and was impressed by the optician who did my test she was lovely. The I was seated with a guy outside to discuss my options. I felt bullied into buying verifocals even tho I told him they where too expensive and the I didn't like any of their frames. I usually buy online and like big flamboyant frames. He estimates over 200 pounds. I felt pressured by him to buy and he didn't give me the option for distance and reading till I asked.I will not be buying glasses here and will never have an eye test here again. Couldn't wait to leave.
September 2023 by cesca kearney
Extremely friendly staff from beginning to end of experience with them. Very attentive
August 2023 by Carl Hancox
Great service, would strongly recommend
July 2023 by Linda Ford
Went for my eye test really quick and efficient staff very friendly
July 2023 by Abigail Brace
I have always used Specsavers and usually receive great service at a great price. However, Specsavers Upton is the epitome of poor service. I attended for my appointments on two occasions recently just to be told the Optician was not in that day, despite having received confirmation texts the previous day. I do not have time for such poor customer service, I have found another Optician.
June 2023 by Tracey Webb-Dann
Fab service - really pleased with my new glasses.
June 2023 by Paula Bibby
I went here today for an eye test. I was seen by 2 members of staff. Both amazing. They were lovely caring people who took the time to explain and advise what would be my best choice for the kind of glasses that I would find most useful. This is my second visit and purchase from specsavers and I will be returning again. Thank you to all the staff at this store you made my visit a very pleasant one.
May 2023 by Rae Oakes
Excellent service by Natalie thankyou and the optician Neave so helpful
February 2023 by Jim Taylor
Tried varifocals for first time and took some getting used to but now OK and much more flexible than bifocals.
February 2023 by Peter Banks
Had wax removed. Very professional and efficient. £55 seems reasonable compared to others.
