March 2024 by Nikki Malcolm
Lovely rug, much cheaper than elsewhere
March 2024 by laine cameron
Marcus IHC came to our property to measure up .He was friendly & very efficient.Mandy the store manager was extremely helpful & knowledgeable.We have purchased carpets throughout our new bungalow with good quality products. Thanks Mandy for all your help
March 2024 by Robin Frewer
Mandy gave us great advice and service....put a smile on my Dad's face!!!!
February 2024 by Alexandra Blackburn
Sharon was wonderful when we popped in late on a Thursday night, she helped us get the perfect carpet and was extremely friendly and inviting! An asset to the store!
February 2024 by Ethan Adams
Wonderful service and great help with everything. Overall very happy.
February 2024 by John Maddox
Nice lady, good service , price to high for lino.
February 2024 by selen cinus
Sharon was very helpful and had exactly what we needed..
February 2024 by Frankie Bull
Mandy from carpet right I went in there and she helped me sort my living room and one of my children?s bedroom and she done amazing job and I couldn?t thank her enough for everything she done for me and I am so glad I went in there and got her help thank you so much for you help Mandy you are amazing with your work and your job keep up the amazing work
February 2024 by Emma Fitzsimmonds
I needed to re-carpet my bedroom and the spare room. I found a beautiful carpet at Carpetright, and booked appointments for it to be measured and laid. Everything went well until then. The carpet really is gorgeous, I'm very happy with it, and the carpet fitter, Simon, was so good - he worked quickly, cleanly, and had so much respect for my things (such as when he took the door off, he used scraps of carpet to rest it on the floor and against my wall). But then it went downhill. We'd factored in having the doors planed or cut, but it was radio silence from Mandy and Steve at Carpetright. A day after the carpet was fitted, I called and Mandy was like, 'oh yeah, your doors need cutting....leave it with me.' Then silence for the next two days so I drove over to Dereham and asked what's going on. I'd now had no door on my bedroom for 3 nights. I was told I'd get a call later, and when I did it was to tell me the carpenter would come the following Thursday (9 days with no door). Then on Thursday I had a call to say the carpenter couldn't make it and would come the next day. No apology, and not even a question as to whether I'd be home the following day. So I asked what time and Mandy didn't know! She suggested maybe midday. He finally came, looked at the doors and said he couldn't do them! Even though Simon had been really clear about the type of doors they are. So now I have no doors on my bedroom or en suite. Thanks Carpetright. I won't ever use you guys again. And I've just moved house and have a lot more carpet I want to replace.
February 2024 by Pawtraits by steve
Went in tonight and saw Maria, it's been a long day at work. This lovely lady helped me sort what I wanted and had a smile on her face throughout the whole transaction. I would highly recommend this lovely lady who has made me smile after a long day. Thank you.
February 2024 by Toni Warren
We had Mandy serve us today. Very helpful and knowledgeable. Excellent customer service. Nothing was to much trouble. Its was our second visit to the Dereham branch and will most definitely be good back with each room we do. Thank you Mandy for making our experience a lovely one. X
February 2024 by James Doughty
After a previous dealing with the previous management I was a little hesitant to return.However the new manager Mandy and her team were absolutely amazing so helpfull and without fault at all .I highly recommend them.
February 2024 by Nicolas Samiotis
Mandy made buying a carpet so simple. I usually find shopping for carpets a drag, so I was surprised to find such good service. It made buying a carpet an enjoyable experience.
November 2023 by Annie Shayes
Paul came out to measure our carpet on a Sunday. He was extremely friendly and helpful. Great service!!
November 2023 by Danielle B
Got served by Mandy who was incredible and Steve who was amazing and with Mandy she was able to get the carpet i wanted, the underlay and managed to pull a few strings to get the guy to come straight away to measure the room size and she was just fantastic cannot praise her high enough and Steve was just brilliant, had a good sense of humour and was just a lovely and great guy who is brilliant at what he does. Cannot thank you guys enough for all you did for my in September on getting my first carpet and my main one and will definitely return for when my upstairs need doing!Cannot say how much they did for me and words cannot say how much gratitude i have for you both!