December 2023 by Giles Robins
Went to B&Q looking for gazebo weights, having tried several other places. In the gardening section I found items which when unfurled presumably had compartments for displaying potted plants. In desperation I wondered whether the compartments could be filled with sand then wrapped around the gazebo legs to act as weights. I took 2 of them over to where I thought customer service would be but couldn't find it. I eventually caught a staff member, who looked fairly senior and asked her whether they had any gazebo weights or whether she thought that the items I had found could be adapted for that purpose. From that point on her whole attitude was mocking, with sarcastic laughter at my expense in front of another colleague. This had the effect of making me feel utterly humiliated and frustrated. She even mocked me for suggesting, in the wake of all this, that surely they must have gazebos or tents instore, mockingly suggesting that only an idiot would think that was the case and to go online and order. I'm sorry to say that I won't be shopping here or at any other branch of B&Q after this and I'll urge others to do likewise.
November 2023 by Fredy Andrews
Very bad behaviour from the staff at the till at the store .They never care about customers.All they have is very rude attitude to the people .Really annoying
November 2023 by syam satheesh
The staffs are really annouing and racists they are serving products and service based on the colour especially counter staff
November 2023 by Jon Scanlon
Went today to purchase a wooden dowell and some wood glue with my eldest son, a young man of 17 years. I myslef am a disabled 40 odd year old veteran with my walking stick.We found what we wanted and made our way to the self service till at which point we were met by a B&Q employee.For some reason unbeknownst to me he became very interested in our purchasing.Started enquiring whether my son was paying, how he was paying, whose account he was using....he then demanded I.D....I stepped in at this point and pointed out that there was obviously nothing nefarious at play as I was his father....he walked away and consulted a member of staff and then returned demanding to see I.D!!!!I'm sorry but I refuse to be treated like a prisoner while I'm shopping! I will not be told by a shopkeeper to show my papers like Im in gestapo land!If we were purchasing dangerous items I could understand but this was nothing short of the worst kind jobsworth and I left without purchasing anything, went to Wickes who happily served us without dispute.Will not be returning!
November 2023 by Russ Triggs
I put this feedback on trust pilot but forgot lady's name who helped me. Now I remember her name was Val. Thanks for sending me some nuts & bolts for the garden incinerator I bought from B & Q as they were missing. Val was very helpful & professional. Thank you Linda Triggs.
November 2023 by Mike Smith
Can?t praise enough the customer service myself and wife received from Michael and Lydia in paint mixing station?.from only a insta picture, Michael with a bit of trial and error was able to perfectly match the paint we needed??it was so refreshing to feel that nothing was too much trouble?.even when it meant taking up all their time for what equated to only a tester pot?.?
November 2023 by Sangeetha Syam
I had very bad experience on 23/10/2023. Racist staffs showing no respect to the customers.Serving people depending on the colour.I would never recommend this shop to anyone .
October 2023 by Alan Fry
You need a bank loan when you go there everything well overpriced nobody was in
September 2023 by Ray Webster
Best selection of D.I.Y. in the area , and knowledgeable staff .
August 2023 by Steve Charles
Was going to Great Yarmouth for an appointment so set up a click and collect. Staff were helpful in store. Foolishly I didn't check my order. Got home to find that instead of 5 matching pieces of timber, I had a selection of 3 different thicknesses! One of which has a knot so huge it was cracked. Seriously inconvenient and has had an impact on the time scale of the job I am working on. 26 mile round to rectify. Such a shame because otherwise the store is excellent.
August 2023 by Roy Glenister
Can get almost anything DIY related here.. bit on the expensive side though.
August 2023 by Maria Barata
Great placeI enjoyed my time thereStaff very kind
August 2023 by Jifler
staff are excellent friendly and knowledgeable about the products they're selling, will definitely be going back
June 2023 by Alix Bloop
A 'Great' branch of B&Q. Staff are always helpful and knowledgeable. The store has a huge range of stock so I prefer it to the smaller stores in Nowich - its about the same as the main Norwich store, just a bit quieter and easier to get to.
June 2023 by James Anderson
Great for DIY stuff. Huge. Like a big warehouse that sells DIY stuff. They had items I wanted so the joy was without boundaries.
