February 2023 by Jasmine Hope
Staff are friendly and informative, they have despite anything, shown me respect, understanding and been an amazing support
December 2022 by E
Absolutely horrendous service! They never answer the phone. When you do arrive to pick up your prescription they?re closed! Or they don?t have the stock to fulfil prescriptions. So inconsistent! It?s a joke! Manager has zero customer service skills and despises if you query anything. They have a sign about showing the staff respect, but the managers behaviour is very contradicting of this sign. I only go to this pharmacy because its location within the surgery is convenient, however, the surgery is just as bad! Time for a change!
December 2022 by rieste183
Absolutely terrible customer service! Rude doesn?t even cut it! Avoid this pharmacy at all costs, my son went for a flu vaccine today with a voucher we apparently could only use to make payment online, I was contacted while he was there and I explained that there wasn?t an option to pay online but ok go ahead and do the vaccine and we will pay full price and contact head office to claim the voucher back?.. once off the phone the lady went ballistic accusing me of abusing her etc etc!! Several customers heard her outburst and were flabbergasted! Tone it down love! If you are the face of a pharmacy, you need to learn customer service!! Training most definitely needed here!
October 2022 by Ian Read
I have been at the Lawson Road GPs for most of my life, so naturally get assigned to pick up prescriptions from this place.It seems like a good idea that they send the prescription straight to the pharmacy, so they can get it ready.Except.....THEY NEVER DO THAT!!!! Every time, you go in, they take an eternity to find the script, then they have to go and find the medication. It's insane. Even when it's been there for a week. Just defeats the point.
July 2022 by Craig Elliott
Been using this pharmacy for my prescription for many years now and always been good.
June 2022 by Sam Turner
Late opening up every time I've been and slow service. Use another pharmacy if you can.
May 2022 by Bob Christie
I have collected my prescription from Lawson Rd Boots pharmacy for many years but have just set up the 'pharmacy2U delivery service. Im altogether a little sad really as I won't be making my monthly visit any longer..All the staff are very caring to your needs ,friendly and helpful. I just wanted to say a big Thank You for the important job you do ,especially through the pandemic. Kind Regards Bob.
May 2022 by Thom smith
Opening hours online say shuts at 18:30.I turn up at 17:59 and they refuses to serve me.Saying those times online are wrong... I?d walked half way across city at this point and needed these tablets because of pain. Which I nicely explained. They didn?t seem to care. Bit disappointing really
May 2022 by CHEMIST A
** Do not work here at any cost if you are a locum pharmacist and value your registration **Cons:- Queues out the door all day long- Loads of blue scripts- Inadequate and messy working environment- Prescription backlogs galore due mainly to- Inadequate staffing levels and a new cost saving lunchtime closure for an hour. What could possibly go wrong...!!?- Deducted 1h off my pay despite working through my lunch hour and having agreed to be paid for the full day without deductions.Pros:- Great 2 or 3 staff that actually were there and had not left or "tested positive".- Car park has free parking all day long.- Customers generally understanding and good natured despite problems.I worked one day here and shan't be returning any time soon!(Honest locum review at the time of writing only)
November 2021 by Sharon Sutton
After a year of collecting my prescriptions at this pharmacy with no problem the manager decided to interfere.. never received a text to say it was ready anymore. Only certain items would be there. It was never ready at the same time. I was left without my daily medication twice.
November 2021 by Amie
I just spoke to some one at this pharmacy about my repeat prescription which was cancelled as I didn't pick it up last month, and was struck by the pleasant, professional and extremely helpful lady who dealt with my query and resolved it very quickly. If only all interactions with every his service was like this!
November 2021 by MCS McDonagh
Staff are always so polite, knowledgeable and efficient. Good range of boots essential items for sale. This is a weeny branch so if you're looking to buy something specific then head into the city.
October 2021 by Ruth Abbott
I can always get everything i require here at a good price.\\nStaff in floor are always helpful
September 2021 by M. McDonagh
Staff are always so polite, knowledgeable and efficient. Good range of boots essential items for sale. This is a weeny branch so if you're looking to buy something specific then head into the city.
July 2021 by david seaman
Best chemist in the world,i have to take 2 buses to get to them and it is because they are friendly and sam knows his stuff.Thank you so very much for helping me when the computers were down True legends all of them
